Language Access Coordinator

3 weeks ago

Charlottesville, United States Charlottesville Redevelopment and Housing Authority Full time

Language Access Coordinator

The Language Access Coordinator is responsible for overseeing the development and implementation of CRHA’s Language Access Policy Directives, Plan and Procedures. The coordinator reports to the Executive Director, and delegates and monitors responsibilities to several other Department personnel who assist with implementation. The team is outlined in the Department’s Plan.

The coordinator oversees implementation of the following tasks which can be delegated to other personnel including human resources and procurement:

- Develop Procedures to implement the Plan.
- Identify qualified interpreters and translators to be included in the interpreter database.
- Create interpreter, bilingual staff, and translator qualifications standards.
- Outline measures to ensure quality control of interpreters and translators.
- Develop a pay structure for contract language assistance services.
- Train and test or contract with appropriate agencies to train and test bilingual individuals including staff who perform language assistance services.
- Maintain a regularly updated list of all trained and qualified bilingual employees and contract interpreters, and include their availability, and contact information.
- Assign qualified bilingual employees and interpreters to perform language assistance services functions.
- Develop a procurement strategy for contract language assistance services providers.
- Provide input in budgetary and procurement matters related to implementation of the language access policy, plan, and procedures.
- Track utilization of bilingual employees and contract interpreters.
- Address hiring and personnel practices to increase staff language capacity (e.g., creating financial or nonfinancial incentives for qualified bilingual employees who frequently provide language services).
- In coordination with the Grants Manager Search for funding and other resources to support interpretation and translation, technological and other infrastructural support, and staffing.
- Create and coordinate a working group of stakeholders.
- Develop and implement glossary and terms for multiple language spoken in CRHA households.
- Oversee personnel and performance of employee and non-employee interpreters and translators.
- Ensure best practices are utilized in developing and implementing the LAP.
- Conduct initial and on-going data gathering for the “Four Factor Analysis” to include all CRHA program participants, City of Charlottesville, and regional language access needs.
- Utilize and secure supportive technology including live interpretation equipment, software, and communication devices.
- Conduct annual staff training in utilization of the LAP.
- Develop and procure appropriate public materials including signage and wayfinding.
- Analyze organizational needs and Diversity, Equality, and Inclusion opportunities across multiple departments to translate them into actionable steps that improve process standards.
- Advise on culturally conscious materials and communications that support quality language service provision.

Minimum Requirements: Must be able to read, write and speak English in an efficient manner.
- Demonstrated ability to communicate in French, Arabic, Pashto or other non-English languages. (preferred)
- Experience in development or utilization of a Language Access Plan.(preferred)

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Charlottesville, VA: Relocate before starting work (required)

Work Location: In person

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