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Job Overview:
If you have a passion for coffee and enjoy working in a fast-paced environment, we would love to hear from you. This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles, and as a team member of McNeill Hotel Company joins the mission “People Serving People”

Primary Responsibilities include but are not limited to the following:

- Responsibilities and essential job functions include but are not limited to the following:

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third-Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Maintains regular and punctual attendance
- Other duties may be assigned

EDUCATION AND/OR EXPERIENCE: No previous experience is required

Skills and Abilities:

- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Available to perform many different tasks within the store during each shift
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships

PHYISCIAL DEMANDS:

- Runs errands, when needed, to pick up supplies and/or product.
- Maintains positive Company morale and professional attitude.
- Must be able to work overtime, as needed.
- Regularly required to stand, walk, talk and hear.
- Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
- Regularly required to lift and/or move items up to 30 pounds.
- Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.
- Regularly required to handle food and hot beverages

Reports to Shift Leads, Store Manager, and General Manager.

**Job Types**: Full-time, Part-time, Seasonal

Pay: From $14.00 per hour

Expected hours: 1 - 35 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Paid training

Restaurant type:

- Bakery
- Café
- Coffee shop
- Quick service & fast food restaurant

Shift:

- Evening shift
- Morning shift

Ability to Relocate:

- Normal, IL 61761: Relocate before starting work (required)

Work Location: In person