Patient Coordinator

2 months ago

Weymouth, United States South Shore Health Full time

**Job Description Summary**

Acts as the initial point of contact for all patients, schedules appointments, registers and orients all new patients, submits patient information, coding and billing for services provided. This position is responsible for providing excellent customer service and compassionate care.

**1 - CUSTOMER SERVICE/CHECK -IN**
**Greets and acknowledges all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services.**

a. Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express interest

b. Proactively greets customers by name and with individualized interest

c. Follows through on messages to be sure to keep entire team informed of issues as needed

d. Independently initiates and follows through with service recovery process while keeping all team members informed as needed

e. Monitors patient flow and attendance throughout the day frequently checking the waiting area and keeping patients informed of delays as needed

f. Acknowledges customer arrival at the desk promptly and courteously

g. Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards

i. Answers telephones by the third ring, using department accepted greeting and in professional tone in accordance with the hospital’s telephone etiquette standards

j. Checks phone messages each hour and responds to call within same business day

**2 - PRE-REGISTRATION AND REGISTRATION**

**Completes pre-registrations and registrations with respect for patient privacy, and understands the impact of data accuracy on hospital operations.**

a. Ensures complete collection of referral information, including accurate patient demographics per department standard.

b. Ensures accurate registration of insurance information and communicates to patient in a confidential manner.

c. Completes registration and data entry of admission by selecting correct MR number and account number.

d. Demonstrates ability to determine acceptability of physician’s order with regard to clarity of diagnosis, appropriateness of discipline ordered, appropriate date, treatment plan in accordance with injury and initiates process to obtain corrected order

e. Demonstrates independence, proficiency and accuracy with admission process, ensuring regulation compliance

f. Orients new patients to essential program guidelines and expectations (Cancellation and no shows policy, copayment, etc.)

g. Informs patient of their rights and responsibilities, HIPPA and completes all required documentation for a complete registration

h. Accurately prepares new patient chart according to departmental standard.

i. Consistently and independently detects and corrects errors in patient charts according to department standards

j. Actively seeks out opportunity to act as a mentor to other staff with regard to pre -registration and registration process accuracy

**3 - SCHEDULING APPOINTMENTS**

**Schedules rehabilitation appointments in an efficient, coordinated, integrated manner to maximize optimal utilization of resources and patient access to services.**

a. Accurately and efficiently able to link cases from the Meditech system to the Raintree system

b. Able to accurately and independently complete a full set of appointments including single discipline, multiple discipline, both land and pool according to scheduling standards

c. Accurately cancels and reschedules when possible all cancelled appointments at time of message received

d. Communicates with all appropriate staff in a timely manner any conflicts or difficulty scheduling visits

e. Consistently cooperates team wide to meet any scheduling needs

f. Uses creative approaches to solve scheduling difficulties and maximize optimal utilization of resources and timely access to service.

g. Actively seeks out opportunity to act as a mentor to other staff with regard to the scheduling process

**4 - CO-PAYMENT COLLECTION**

**Adheres to department standards for timely collection of co-payment, completing all documentation and delivery according to department standard**

a. Actively pursues co-payment at time of visit through use of scripting as established by department standard
b. Consistently identifies and corrects errors in co-payment ledger for accurate delivery to cashier

**5 - DAILY ASSIGNMENTS AND LONG TERM PROJECTS**

**Works independently to complete daily assignments by the end of the shift and long term assignments by deadline established**

a. Efficiently manages work schedule to accomplish assignments and activities before deadline

b. Works independently with infrequent need for supervision

c. Informs supervisor when not able to meet deadline

**6 - TECHNOLOGY**:
**Embraces technological solutions to work processes and practices**

b. Accepts changing environment as technology advances, willing to learn new techniques and equipment

c. Recept

  • patient access coodinator

    5 days ago

    Weymouth, United States South Shore Health Full time

    If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-15908 Facility: LOC0001 - 55 Fogg Road55 Fogg RoadWeymouth, MA 02190 Department Name: SHS Patient Access Status: Part time Budgeted Hours: 20 Shift: Day (United States of America) Under the guidance and direction of the...

  • Patient Family Representative

    3 weeks ago

    Weymouth, United States South Shore Health Full time

    If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-15911 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SHS Patient Access Status: Part time Budgeted Hours: 20 Shift: Day (United States of America) Enhances the South Shore Health...

  • Patient Family Representative

    3 weeks ago

    Weymouth, United States South Shore Health Full time

    If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-15912 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SHS Patient Access Status: Part time Budgeted Hours: 20 Shift: Day (United States of America) Enhances the South Shore Health...

  • Patient Family Representative

    2 weeks ago

    Weymouth, United States South Shore Health Full time

    If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-15911 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SHS Patient Access Status: Part time Budgeted Hours: 20 Shift: Day (United States of America) Enhances the South Shore Health...

  • Practice Coordinator

    2 months ago

    Weymouth, United States South Shore Health Full time

    **Job Description Summary** Responsible for supporting the administrative duties for the practice. Responsibilities include scheduling, confirming appointments, including reminder calls and follow-ups, patient interaction (telephone and in-person), administrative practice support, and special projects. Essential duties include administrative support and...

  • Unit Coordinator

    1 week ago

    Weymouth, United States South Shore Health Full time

    **Job Description Summary** The Unit Coordinator/Secretary through communication, requisitioning and management of supplies and equipment, coordinates the activities of the nursing staff, the patient, the physician, other Hospital departments and visitors. He/she performs general receptionist and clerical duties in order to facilitate efficient functioning...

  • Billing Customer Service Coordinator

    5 days ago

    Weymouth, United States South Shore Health Full time

    **Job Description Summary** South Shore Hospital, Southeastern Massachusetts's leading provider of emergency, acute, and outpatient care, is seeking a Billing Customer Service Coordinator to join our Patient Accounts team. Under the general direction of the Manager of Cash & Vendor Management, the Billing Customer Service Coordinator will provide support...

  • Sr Population Management Coordinator

    3 weeks ago

    Weymouth, United States Atrius Health Full time

    Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health's 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners,...

  • Sr Population Management Coordinator

    2 weeks ago

    Weymouth, United States Atrius Health Full time

    Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health's 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners,...

  • Dialysis Patient Care Technician

    2 weeks ago

    Weymouth, United States Fresenius Medical Care North America Full time

    POSITION FEATURES: This position will be for the Acute program in Brockton PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations...

  • Pre Access Coordinator

    4 weeks ago

    Weymouth, United States South Shore Health Full time

    **Job Description Summary** Responsible for focusing on the outpatient experience as patients enter the hospital relative to pre services functions and hospitality. This includes, at a minimum, scheduling and pre registration. **Essential Functions **1. Book appointments for services at South Shore Hospital (SSH). Booking may be done with the patient,...

  • Dialysis Patient Care Technician

    2 weeks ago

    Weymouth, United States Fresenius Medical Care Holdings, Inc. Full time

    This position will be for the Acute program in Brockton PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the...

  • Dialysis Patient Care Technician

    2 weeks ago

    Weymouth, United States Fresenius Medical Care Holdings, Inc. Full time

    This position will be for the Acute program in Brockton PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the...

  • Dialysis Patient Care Technician

    5 days ago

    Weymouth, United States Fresenius Medical Care, North America Full time

    PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible...

  • Dialysis Patient Care Technician

    2 weeks ago

    Weymouth, United States FRESENIUS MEDICAL CENTER Full time

    POSITION FEATURES: This position will be for the Acute program in Brockton PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations...

  • Dialysis Patient Care Technician

    2 weeks ago

    Weymouth, United States FRESENIUS MEDICAL CENTER Full time

    POSITION FEATURES: This position will be for the Acute program in Brockton PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations...

  • Perinatal Outpatient Diabetes Program Coordinator

    5 days ago

    Weymouth, United States South Shore Health Full time

    **Job Description Summary** Responsible for the operation of the diabetes self-management education program, including supervisor of staff and program planning, development, implementation and evaluation. (Salary Range: $35.79-$69.09) ESSENTIAL FUNCTIONS 1. Provide overall coordination for the program including supervision of all instructors and clerical...

  • Assistant Program Coordinator

    2 days ago

    Weymouth, United States May Institute Full time

    Full Time Assistant Program Coordinator Opportunity Sunday Monday Tuesday Wednesday Thursday Friday Saturday Hours 3pm-11pm Off 2pm-10pm 3pm-11pm 2pm-10pm 2pm-10pm Off 40 - This can be a High-Behavior House. Experience Strongly Preferred.* Are you ready to make a difference in the lives of individuals with Autism and other developmental disabilities? Do...

  • Clinical Coordinator

    1 week ago

    East Weymouth, United States Ophthalmic Consultants of Boston Full time

    Job DescriptionJob DescriptionOphthalmic Consultant of Boston (OCB) is currently searching for a Clinical Coordinator to join our Weymouth team.   The Clinical Coordinator role is responsible for oversight of the efficient flow of patients within the Clinical Coordinator assigned location(s).  This includes ensuring all patients are seen in a timely...

  • Tms Treatment Coordinator

    5 days ago

    Weymouth, United States Square Medical Group Full time

    Are you ready to continue and or jump start your career with an open-minded team that brings unique perspectives, experiences in cutting-edge treatment modalities, and make a difference in peoples’ lives? Square Medical Group is seeking a full time TMS Treatment Coordinator (Transcranial Magnetic Stimulation) Technician Mental Health Treatment Coordinator...