Esme Hotel

2 weeks ago

Miami Beach, United States Think Hospitality Full time

**Duties and Responsibilities**
- Perform daily inspections of guest rooms and common areas to ensure the best possible service
- Recruit, hire and train new housekeeping associates
- Manage inventories
- Maintain strong communication with other departments particularly the Laundry Department, the Engineering Department, the Front Office and the Food and Beverage Department.
- Identify training needs and develops and implements training programs
- Ensure that housekeeping personnel is familiar with in-house facilities for the purpose of assisting guests.
- Ensure the availability of materials and equipment
- Perform staff reviews and encourage teamwork among staff
- Resolve customer problems and complaints

**Requirements and Qualifications**
- Excellent communication, interpersonal, and organization skills.
- Must be able to carry 10 lbs.
- Commitment to superior customer service and excellent customer service skills.
- Consistent record of meeting sales, customer service and operations objectives.
- Proven ability to influence a team and achieve results.
- Flexibility and creative problem-solving ability.
- Strong initiative and self-motivation.
- Fluency in job related English both verbal and non-verbal.
- An appreciation and respect for the diversity of all individuals in the workplace.
- Ability to handle pressure and work in a fast paced environment.
- Excellent management and leadership skills.
- Must be able to work days, evenings, and weekends as necessary.

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