Server-seasonal

1 week ago

Larchmont, United States Larchmont Yacht Club Full time

**Job description**:
**Job Summary Overview**

Responsible for always providing prompt and friendly food and beverage service to our members and their guests by following the standards set by the Food & Beverage managers. This role will set the stage for a guest's experience and will be responsible for the guest's experience. This individual will be all-knowing with regard to our menu, beverage, and wine offerings. The server will be energetic, enthusiastic, highly motivated, and passionate about hospitality, food and beverage.

**Job Knowledge, Core Competencies and Expectations**
- Ability to read, speak and interpret documents in clear English.
- Ability to think quickly on their feet and multi-task with ease.
- Ability to time the service of each course.
- Greet and acknowledge members and guests.
- Learns members’ names and their special preferences.
- Knowledgeable about the menu, buffet and wine list.
- Knowledge of wines and spirits.
- Prior experience working in a fine dining restaurant or club preferred.

**Job Summary**: (Essential Functions)
- Provide food and beverage service to club members and guests.

**Essential Duties & Responsibilities**

**Job Tasks/Duties**:

- Advises supervisor of any complaints as soon as they occur.
- Able to answer any questions regarding menu and assist with menu selections.
- Adhere to all safety rules and guidelines.
- All servers must have proper tools for service. This includes: waiter pad, pen, crumber, and wine key.
- All servers must maintain a professional appearance at all times. This includes all of the following: Neatly groomed hair, nails, facial hair, not wearing overpowering perfume/cologne and always in a clean stain free uniform. Refer to the Uniform SOP or see a Manager if you have any questions
- Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
- Attends pre-meal meetings as requested by the Food & Beverage Director, Food & Beverage Manager, or Banquet Captain.
- Check with guests to ensure satisfaction with each food course and beverages; replenishes water and butter as necessary.
- Clears, cleans and resets tables that have been vacated.
- Places orders with kitchen; communicate with the kitchen regarding any menu questions, allergies, dietary needs, and special requests along with the length of wait and product availability.
- Complete specific pre-service duties, side work and station maintenance, and applicable closing duties.
- Completes all opening, mid, and closing procedures; completes daily checklist and side work assignments.
- Comply with all LYC policies as outlined in the Employee Handbook and always maintain a professional demeanor while representing The Club.
- Comprehensive beverage, cocktail knowledge and wine; knowledge of grape varietals, styles of wine, and uses knowledge to sell items and make educated suggestions to our guests regarding wine and beer pairings.
- Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
- Create an experience in such a way that guests feel compelled to return to the restaurant.
- Distributes food and wine menus; answers questions.
- Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
- Ensure that the correct account numbers and names are given for billing.
- Ensure you are a working part of achieving a 5.0 in member satisfaction.
- Handles any complaints with genuine concern and elevates to manager when necessary.
- Keeps dining room and bus station areas clean.
- Maintain a gracious, pleasant, and friendly attitude, while contributing to a teamwork-based work environment.
- Makes sure that children are in the appropriate type of seat and are safe and secure.
- Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
- Presents the bill to confirm accuracy of items billed and member numbers for billing.
- Provide each member and guest with a friendly welcome and a farewell to ensure a positive and memorable visit.
- Provide information to management to update guest profiles in reservation system.
- Provides immediate attention to all members and guests upon seating.
- Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
- Responsible for guiding the guest through the Yacht Club dining experience while contributing to the overall success of the team and operations.
- Serves meals; places dishes by courses in front of each person.
- Sets up side station and performs assigned side (prep) work.
- Work with sense of urgency to properly manage time and resources to balance the guest experience and the needs of the club.

**_ Additional duties as assigned._**

**Education and/or Experience**:

- Grade 12 education.
- Minimum 1-year experience working in a fine dining restaurant of similar caliber prefer

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