Res. Program Supervisor

2 weeks ago

Reading, United States InVision Customized Services Full time

Acts as front-line supervisor to all DSPs employed within the residential programs. Serves as the program supervisor per regulations, by providing content aligned with the Company’s philosophy, and routine documentation and review of individual support plans for people with an array of diagnoses which may include developmental disabilities, problematic sexual behavior, autism, and other cognitive disabilities often co-occurring with complex psychiatric or medical diagnoses. Ensures full implementation of all plans of support in alignment with the company’s philosophical approach to service delivery. Serves as the primary contact between the organization, family members of people supported and external stakeholders.

**ESSENTIAL FUNCTIONS**:
**Mission and Philosophy**
- Performs all job duties with the understanding that what is most important is that which is important to the individual supported.
- Ensures through mentoring, guidance, and feedback that employees’ approach to services are congruent with the needs, wants and desires of each individual supported and the policies and procedures of the organization.
- Facilitates the development of relationships between direct support staff and the individuals supported.
- Demonstrates professionalism, dignity, and respect towards individuals supported, co-workers, management, and other associates both within the organization and outside the company.
- Supervises direct support professionals (DSP) under their direction to ensure they are supported, prepared, trained and competent in their ability to effectively fulfill all duties of their positions in alignment with the company’s procedures, standard business practices, and philosophical approach to service delivery.
- Communicates regularly with the person supported, their families and other appropriate parties to provide updates, seek feedback, and explain policies and procedures.
- Maximizes the performance of DSPs by providing ongoing feedback, development and ensuring required training as well as conducting 90 day and annual performance evaluations.
- Accepts ownership of and assures that relevant information, including but not limited to, senior management decisions, new initiatives, policies and procedures, is properly communicated to DSPs. Provides guidance, manages perceptions, and ensures DSPs’ understanding.
- Facilitates monthly house meetings to ensure what’s most important to the person supported is the focus of the services provided, through the effective development of teams and dissemination of information.
- Confirms at all times the health and safety of each person supported and applies emergency procedures as necessary. Manages crisis situations and ensures that debriefings and plans of correction are completed as needed.
- Ensures the implementation of Support Plans and other recommendations made by the clinical specialist
- Encourages and honors each person to be the decision maker in his/her life by partnering to develop plans including but not limited to financial management, emergency, dietary, and medical plans.
- Seeks out ways to improve quality and effectiveness of services, consistent with established mission, values and strategic objectives.
- Provides support to individuals in an emergency/crisis.

**Licensing and Contractual Compliance**
- Coordinates and completes all regulated service plan documentation to include assessments, updates, revisions, and monthly and quarterly reports; submits said documentation by required deadlines
- Act in accordance with and reports all violations of agency policies, state and federal regulations, local monitoring standards, and contractual requirements. Ensures compliance by all DSPs with federal, state, county and other applicable licensure regulations and related laws.
- Correctly and accurately completes and submits and/or reviews documentation required by InVision Customized Services including but not limited to timesheets, expense reports, progress notes, petty cash vouchers, medical compliance checklists, etc. and reports immediately any discrepancies to program manager.

**Administrative**
- Complies with all InVision Human Services policies, procedures and standard business practices.
- Attends training as required, attends and facilitates required meetings and attends regularly scheduled supervision with Program Manager.
- Utilizes computer equipment and programs to provide for efficient and effective communication and work flow.
- Works in conjunction with other personnel to ensure the smooth transition of new individuals into the appropriate program.
- Responds effectively and in a timely fashion to communications from employees supervised.
- Takes initiative to further their professional growth and foster personal responsibility through independent learning and development and encourages staff to also take initiative to increase their knowledge and growth as residential counselors
- Ensures a minimum of monthly supervis

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