Patient Services Associate
3 weeks ago
**Job Description Summary**:
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will demonstrate proficient data entry skills, uphold confidentiality in all interactions and continually maintain and improve upon job specific competencies. The Patient Service Associate will also perform other duties as assigned.
**ROLE AND RESPONSIBILITIES**
Patient experience:
- Provide exceptional customer service to all patients, visitors and callers
- Oversee the safe, efficient, and comfortable atmosphere of the reception area
- Greet patients and other visitors to the agency and assist them as appropriate
- Review schedules to ensure accuracy and fill appointment opportunities
- Schedule and reschedule appointments in accordance with CHC scheduling guidelines
- Collect, verify, update and document patient demographics, insurance information and forms
- Review and complete Telephone encounters (TEs) timely and accurately
- Reconcile patient visits daily
Insurance:
- Verify active insurance coverage and status and keep information updated
- Collect patient payments, balances and copays
- Complete end of day reporting and ensure records balance
Phones:
- Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guideline
- Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
HIPAA:
- Consistently ensure and maintain patient confidentiality
Other:
- Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
- Support Operations Manager in monitoring inventory of supplies for the office
- Meet and exceed assigned individual and departmental goals
- Other duties and projects as assigned
**QUALIFICATIONS**
- Associates degree, medical office or medical assistant degree required
- Exceptional customer service skills
- Excellent Verbal and written communication skills
- Proven ability to multitask
- Problem Solving and critical thinking skills
- Excellent organizational skills
- Healthcare experience in Medical, Dental, or Behavioral Health preferred
- Experience with Microsoft Power Point, Excel, Word, preferred
- Bilingual skills, Spanish speaking, preferred
**PHYSICAL REQUIREMENTS/WORK ENVIRONMENT**
- Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays
- Minimal physical effort. Must be able to operate computer and telephone continuously
- Regular regional travel as necessary
**Organization Information**:
The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.
**Location**:
Community Health Center of New Britain
**City**:
New Britain
**State**:
Connecticut
**Time Type**:
Full time
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