Patient Service Representative
1 month ago
Starling Physicians is seeking Patient Service Representatives to join our Team
We are hiring throughout multiple departments including Internal Medicine, Allergy, OBGYN, Pulmonology, and more
*Full Time and Per Diem Opportunities Available
**Essential Job functions**:
- Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
- Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
- Informs patients of delay in physician schedules, assists with patient comfort while delayed.
- Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
- Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
- Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
- Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
- Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
- Completes referrals according to departmental guidelines and properly enters into the appropriate system.
- Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
**General Job functions**:
- Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
- Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
- Demonstrates the ability to adequately follow downtime procedures.
- Other job duties as required.
**Education, Certification, Computer and Training Requirements**:
- High School Graduate or GED required. Associate Degree preferred.
- Heartsaver within 30 days of hire.
- Previous PSR experience preferred.
- Ability to communicate in English, both orally and in writing.
- Must have excellent customer service skills.
- Must have the ability to organize and perform multiple tasks in a timely manner.
- Knowledge of medical office and terminology preferred.
- Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
- Experience with EHR, Practice Management System and Departmental/AncillarySystems preferred.
**Travel**:
- Ability to commute to satellite offices as needed.
**Job Types**: Full-time, Per diem
Pay: From $18.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
- Parental leave
- Pet insurance
- Tuition reimbursement
- Vision insurance
- Volunteer time off
Healthcare setting:
- Outpatient
Medical specialties:
- Cardiology
- Dermatology
- Endocrinology
- Hematology
- Internal Medicine
- Nephrology
- Ob/Gyn
- Oncology
- Ophthalmology
- Orthopedics
- Pulmonology
- Radiology
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)
Work Location: In person
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