Community Manager

3 weeks ago

Monticello, United States UMH Properties, Inc. Full time

**Job Purpose**

The purpose of a Community Manager position is to oversee all aspects of the community, ensuring UMH standards are consistently maintained for residents and employees.

**Job Duties**

**Maintaining the community in a first class condition**
- Inspect all homes prior to move-in and ensure that homes are in proper condition and meet UMH standards
- Inspect all lots on a regular basis to ensure that residents comply with leases, rules and regulations
- Enforce community rules and regulations
- Maintain the community by coordinating all efforts of employees and outside contractors to consistently provide an attractive, clean and safe place to live.
- Titling of homes; follow all UMH procedures to complete title process in an accurate and timely manner
- Monitor workers on the premises; follow all guidelines to ensure workers are properly licensed, have secured permission to perform work on site, and have provided proper insurance documents before beginning any work.

**Aiming for 100% Occupancy**
- Advertise vacancies in the community using only UMH approved templates and methods of advertising
- Utilize rental or sales promotions by securing the required approvals from the VP of rentals or the VP of Sales
- Inspect rental units at the frequency required by UMH. Document inspections performed using UMH designated forms and procedures.
- Manage home sales for the community following all UMH procedures related to sales, showings, leasing and finance options

**Aiming for 100% Rent Collection**
- Monitor rent payments and take action to ensure timely rent payments by residents
- Follow UMH rent collection procedures
- Learn and adhere to state specific guidelines on commencing eviction actions against residents who are delinquent in paying their rent or in violation of community rules.
- Learn and adhere to state specific guidelines for taking necessary action with repossessions or abandoned homes
- Coordinate with UMH Legal Department and Regional manager on any payment agreements for residents
- Coordinate with accounting department on all stages of the security deposit for renters
- Coordinate with accounting department on all stages of resident collections and resident bankruptcy

**Keeping Expenses Within Budget**
- Be vigilant about costs related to work performed in the community; Utilize UMH staff and equipment whenever possible, maintain warranty documentation and submit claims for any repairs covered by warranties; obtain and compare price quotes from outside contractors and vendors.
- Avoid waste and conserve resources; use all reasonable measures to minimize utility expenses. Ensure new residents promptly transfer utilities to their name.
- Inspect lots at time of move-out; follow UMH procedures to hold residents accountable for reporting damages and the cost of damages, unpaid taxes or unpaid utility bills.
- Consistently monitor and communicate with the Regional Manager on expenses related to maintenance needs or equipment.
- Consistently monitor the community and report any potential environmental hazards.
- Immediately report all work-related injury or illness claims to the Company’s Workers Compensation Insurance Carrier; complete OSHA logs for all incidents that qualify as a recordable case.

**General Duties**
- Supervise maintenance employees, office employees and seasonal employees as needed
- Communicate professionally and respectfully with coworkers, managers and community residents.
- Closely follow UMH procedures for managing the community
- Consistently meet UMH standards for quality and safety
- The position includes all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned.

**Physical requirements of the job**
- Moving throughout the community by vehicle or on foot
- Frequent use of computer, keyboard, mouse and phone during the work day.
- No heavy lifting is required.

**Work Environment**
- Working indoors in an office environment as well as moving throughout the community on foot or by vehicle

**Travel**
- Occasional car travel may be required to handle work-related errands outside of the community.
- Occasional car or air travel may be required to attend local or long distance trainings or when visiting other communities.

**Work Schedule**
- Full-time schedule, Monday through Friday, 40 actual hours worked per week plus an unpaid lunch break each day.
- In-person attendance is an essential function of this position.

**Job classification**
- This is an exempt position under the Fair Labor Standards Act except in locations where employees do not meet the minimum salary threshold for exempt status.
- In locations where employees do not meet the minimum salary threshold for exempt status, this position is treated as a non-exempt position. Non-exempt employees will be eligible for overtime pay in weeks where total hours worked exceed forty hours.

**Required qualifications**
- Strong customer service

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