Bilingual Customer Service Rep
1 week ago
'''
**Duties**:
- Provide exceptional customer service to both English and Spanish-speaking patients
- Assist patients and doctors' office with inquiries, complaints, and prescription information
- Perform outbound calling to follow up on patients inquiries or resolve issues
- Accurately enter and update patient information in the database
- Analyze patient needs and recommend appropriate solutions
**Experience**:
- Previous experience in a customer service role is preferred
- Bilingual proficiency in English and Spanish is required
- Strong communication skills, both verbal and written, in both languages
- Ability to navigate computer systems and perform data entry accurately
**Benefits**:
- Competitive salary based on experience
- Health insurance coverage
- Paid time off and holidays
- Opportunities for career growth and advancement within the company
**Requirements**:
- High school diploma or equivalent
- Bilingual proficiency in English and Spanish is required
- Excellent communication skills in both languages, including the ability to effectively communicate complex information
- Strong problem-solving skills and ability to handle difficult customer situations with empathy and professionalism
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
Pay: $15.00 per hour
Expected hours: 38 per week
**Benefits**:
- On-the-job training
- Referral program
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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