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Universal Service Representative, Teller First

4 months ago

Champaign, United States University of Illinois Community Credit Union Full time

The Universal Service Representative (USR) is a financial mentor that listens to our member needs. They look out for our member's best interest and provide guidance on solutions to improve their financial life. The USR will expertly represent UICCU and form professional relationships with our members.

Our USRs will:

- Build member loyalty.
- Provide in person and digital solutions for peers and members.
- Build and maintain product knowledge, so they may assist members with financial needs.
- Focus on compliance and security.

**Essential Functions & Responsibilities**:

- Consistently provide outstanding service focusing on member service and member loyalty skills.
- Consistently identify the needs of members and recommend appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.
- Balances cash drawer and maintain integrity of inventory.
- Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions.
- Own member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution.
- Maintain flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation.

**Salary and Benefits**:

- Starting salary is $17.00 per hour.
- Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
- 401K eligibility, including company match program.
- Generous paid time off benefits.

**UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.**

**UICCU has been named a Best Place to Work for the past 5 years**

**Experience**
Up to six months of similar or related experience.

**Education**
A high school education or GED.

**Interpersonal Skills**
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.

**Requirements**:

- Cash handling experience along with proven customer service
- Problem solving skills
- Team player
- Flexibility with schedule