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Customer Service Representative

3 months ago

Acton, United States Acton Pharmacy Full time

Acton Pharmacy, part of the Dinno Health Family of Pharmacies, is seeking the highest caliber of personnel to assist us with providing high quality services to our customers. We are seeking a **Customer Service Representative** to work at Acton Pharmacy. Currently we need help on Tuesdays and Wednesdays from 3:30-8 PM, as well as every other Sunday from 9 AM - 4 PM, but other hours are likely available.

**DUTIES/RESPONSIBILITIES**:
1. Comply with all applicable company policies and procedures.

2. Develop and maintain working knowledge of(i) current HME products and services offered by the Branch, and (ii) all applicable governmental regulations.

3. Maintains a working knowledge of available products and services offered by the store as required

4. Maintains pleasant and professional rapport with customer

5. Processes sales transactions for cash or credit sales according to store policies and procedures

6. Refers customer to appropriate staff regarding any applicable insurance guidelines regarding eligibility for coverage and reimbursement

7. Stocks and re-stocks retail areas with proper stock replacement

8. Informs management of stock orders that need re-ordering

9. Completes all accounting or close of day transactions as required by management in a timely manner.

10. Assist with prescription delivery preparation as necessary

11. Promote services and products to referral sources in the community as appropriate.

12. Assist with implementation of quality improvement program to meet company and accreditation standards.

13. Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.

14. Dresses appropriately and maintains proper hygiene for work environment

**MINIMUM QUALIFICATIONS**:
1. Attending high school or possess high school diploma

2. Must be at least 16 years old

4. Effective verbal and written communication skills

5. Willingness to be trained on home medical equipment

**PHYSICAL DEMANDS**:
Sitting, standing, walking at desk or in the Pharmacy. Operation of office machinery and computer equipment. Occasionally lift/move items up to 50 pound. Visual abilities to include reading, distance vision and peripheral vision

**Job Type**: Part-time

Pay: $18.00 per hour

**Benefits**:

- Employee discount
- Paid time off

Shift:

- 4 hour shift
- 8 hour shift

Weekly day range:

- Monday to Friday
- Rotating weekends

Work Location: In person