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Warehouse/customer Service

4 months ago

Odessa, United States US Installation Group - Odessa Full time

**USIG - Odessa, FL** is a national flooring installation company seeking a Warehouse / Customer Care Specialist.

**JOB DESCRIPTION**
- Use forklift to unload and load trucks, stack inventory in a safe manner.
- Assisting installers with loading of materials for installations.
- Inspection of forklift (daily) and report any potential hazards or concerns.
- Bailing of carpet padding
- Inventory counts
- Receive and tag carpets
- Process return items
- Indoor/outdoor branch maintenance as needed
- Assist in the office supporting General Manager as needed with the following:

- Call customers with installer ETA and scheduling changes.
- Conduct Post-Installations Customer Surveys
- Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
- Communicating with Technicians in the field
- Data Entry of job summaries, purchase order information and tracking of delayed purchase orders.

**JOB REQUIREMENTS**
- 2+ years of warehouse experience required.
- 1+ years of Inventory a strong plus.
- Strong phone presence required.
- Previous Customer Service experience a strong plus.
- Previous forklift experience required, forklift certification a strong plus.
- Strong computer skills required.
- Previous flooring experience will be a strong plus.
- Be capable of repeatedly lifting and moving products with weights up to 50 lbs.

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Relocate:

- Odessa, FL 33556: Relocate before starting work (required)

Work Location: In person