Program Manager, Talent Excellence Center

4 weeks ago

Orlando, United States Marriott Vacations Worldwide Full time

**Position Summary**:
As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing etc.) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

The Program Manager plays a pivotal role within our team, focusing primarily on our Talent Excellence Center. This individual is responsible for the seamless operation and maintenance of the facility's technology, infrastructure, and vendor relationships. Beyond the local scope, this role extends support to the deployment and troubleshooting of our marketing and sales tech solutions, which are vital to our presence in over 50 galleries worldwide. This managerial role requires a blend of technical proficiency and operational acumen, aimed at enhancing our technological footprint and infrastructure resilience.

**Expected Contributions**:

- Oversee and ensure the efficient operation of the Talent Excellence Center's technology and infrastructure, maintaining high standards of operational excellence.
- Manage and cultivate relationships with vendors and service providers, ensuring services and products meet our quality and performance standards.
- Supervise janitorial and facility maintenance services at our Talent Excellence Center in Orlando, ensuring a well-stocked and equipped environment for workshops and events.
- Support the team tasked with the deployment, maintenance, and troubleshooting of marketing and sales tech across our global galleries, ensuring consistency and reliability.
- Provide project management support for technology initiatives, from conception through deployment, including planning, execution, and evaluation stages.
- Serve as a liaison between the tech experiences team and other departments, facilitating cross-functional collaboration and communication to drive project success.
- Implement and refine project management and tracking systems to improve transparency and outcomes of technology and infrastructure projects.
- Actively contribute to the troubleshooting and problem-solving of tech-related issues at the Talent Excellence Center, employing a hands-on approach to ensure mínimal operational disruption.
- Engage in continuous learning and research to stay ahead of technological advancements, aiming to incorporate innovative solutions into our operations and offerings.
- Work closely with the Learning and Tech Experiences leadership to align technology and infrastructure projects with organizational goals and strategies.
- Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
- Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
- Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
- Assists more senior associates in achieving business results by:

- identifying opportunities to enhance the effectiveness of business processes.
- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
- participating in setting department operating plans.
- recognizing and celebrating team successes.
- achieving results against budget within scope of responsibility.
- Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
- Performs other duties as appropriate.
- Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
- Performs other duties as appropriate.

Education
- Some college degree required.

Experience
- A minimum of five (5) years of experience in technology deployment, facility operations, or a closely related field.
- Proven track record in managing technology, infrastructure, and vendor relationships.
- Experience in project management within technology and infrastructure domains.
- Familiarity with global technology deployment, especially in a retail or sales gallery setting, is advantageous.
- Prior experience working in a fast-paced, cross-functional team environment.

Skills & Attributes
- Proficient in project management tools and methodologies, with the ability to manage multiple projects simultaneously.
- Strong technical aptitude, with a solid understanding of IT infrastructure, networking, and systems maintenance.
- Excellent communication and interpersonal skills, capable of working effectively with teams, vendors, and stakeholders across various levels.
- Demonstrated problem-s

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