Global Account Director

2 months ago

New York, United States Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Opportunity
Adobe is driving our next phase of growth by building deep and dynamic partnerships with our most strategic enterprise accounts. We are investing our best thinking and resources to help our clients reinvent their customer & employee experiences, rationalize their business operations and technologies, and accelerate their rate of innovation to meet future challenges

We are looking for an adaptive and highly collaborative industry executive to lead one of Adobe’s largest global accounts. The Global Account Director (GAD), will have responsibility for coordinating efforts across all aspects of the Adobe Digital Experience and Digital Media lines of business. You are accountable for achieving growth targets in addition to ensuring customer satisfaction and product adoption as value realization is a top priority for the business. What you'll Do
Establish and lead 3+ year joint account strategy and roadmap with the assigned account
Define and build an effective joint governance model ensuring alignment and sponsorship across the account
Develop and maintain strategic relationships with customer and Adobe executives to support priority initiatives and long-term account growth
Lead the communications of business performance and associated value to the business and IT team members
Drive the adoption of Adobe products and innovations within the account through thoughtful development of business cases that map back to customer priorities and the detailed strategy
Grow revenues across the business (software, services, and support)
Lead and mentor a global account team of 20+ people with a goal of ensuring the customer is realizing value from their investment in Adobe
Orchestrate the account life cycle globally from vision setting and strategy development through sales and post-sales implementation, and ultimately consumption
Establish an account-specific framework to identify, evaluate, and complete opportunities to co-innovate in order to address emerging market needs
Coordinate critical customer-facing activities including executive engagement, company visits, briefings, and ideation workshops
Ideate with, and support, Adobe marketing functions to drive engagement and events for the account What you need to succeed
Successful engagement will be defined by long-term retention of the base, growth in global revenues, increasing customer satisfaction, and successful execution of co-innovation initiatives.
Relevant industry expertise demonstrated through thought leadership
Deep experience in both the Software and Services business models either directly or through the partner channel with the confirmed ability to structure and negotiate large, multi-faceted agreements
Experience selling into agenices, such as Omnicom, WPP, or Publicis
Experience leading teams of at least 10 people across multiple regions on sophisticated accounts with executive relationships
Proven success leading and delivering on enterprise engagements either internal or through a consultancy
A background in enterprise transformation and change management with referenceable supporting examples
Experience leading successful digital transformations for marketing organizations paired with knowledge of the technologies and tactics needed to effectively perform
Deep knowledge of digital transformation trends in the industry and Adobe’s position relative to those trends
Experience in developing and driving adherence to a multi-layered governance model supporting multiple business functions and IT with engagement across executives, management, steering committees, and PMO functions
Practical knowledge in developing GTM plans between enterprise organizations
An understanding of the competition and how we are positioned against them
A creative, problem-solving approach to evolving business challenges
Competence and influencing strategies for leading teams in highly matrixed organizations Job Requirements
10+ years of validated experience in relevant industry
Minimum 10 years of solution sales to Marketing, IT, and LOB with a consistent track record of performance
5+ years of proven track record directly leading a successful team of at least 5-10 people
Outstanding executive presence and presentation skills, with the ability to converse with, encourage and engage

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