IT Service Desktop Support

2 months ago


Los Angeles, United States Global Healthcare IT Full time

**MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.**

**Remote OK - must reside within 50-100 miles of Los Angeles, CA**

**Summary**:
**Minimum Education**:

- High School Diploma
- Associate’s Degree in a related field is preferred.

**Minimum Experience**:

- **Must be available to work any shift**:

- Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
- Experience working in a call center handling tickets daily (30+)
- Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
- Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.

Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Pay: $28.00 - $31.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 5 years

Schedule:

- 8 hour shift

**Education**:

- Associate (preferred)

**Experience**:

- Software installs & pc maintenance: 1 year (preferred)
- Healthcare and/or Hospital industry: 1 year (required)
- Call center environment providing customer/client support: 1 year (preferred)
- Desktop support: 1 year (required)
- Call center experience handling daily tickets, 30+ daily: 1 year (required)

Ability to Relocate:

- Los Angeles, CA 90033: Relocate before starting work (required)

Work Location: Hybrid remote in Los Angeles, CA 90033



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