Center Operations Supervisor
2 weeks ago
Company: Oak Street Health
Title: Center Operations Supervisor
**Location**:
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
Role Description:
Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.
Core Responsibilities:
- Support front desk coverage and contributes to service team work
- Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
- Monitor provider schedules daily to ensure smooth flow of patient visits
- Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
- Complete daily operational rounds to confirm foundational activities have been completed
- Monitor outstanding work queues, checklists and other performance indicators
- Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
- Help maintain the welcome space and community room to promote a positive patient experience and support growth
- Own facilities management to keep the center safe, clean, and functional
- Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
- As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
- Leverage practice dashboards and reports to identify areas for operational improvement
- Structure and facilitate service and clinical team huddles
- Engage in service recovery efforts, as needed and facilitate resolution
- Champion new initiatives as workflows are improved and new services are added
- Champion organizational operating procedures
- De-escalate conflict as it arises, and seek resolution
- Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
- Other duties, as assigned
What are we looking for?
- An exceptional ability to solve problems and think critically
- Strong collaboration skills and demonstrated success working within a team
- A flexible and positive attitude
- Ability to work in a fast-paced, often ambiguous environment
- A proactive and adaptable working style; able to take ownership of tasks
- 2+ years professional experience in a customer service setting
- 1+ year experience leading a team preferred
- Proficient PC skills
- Associate's degree required, Bachelor's degree preferred
- US work authorization
- Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being scrappy
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
- Collaborative and energetic culture
- Fast-paced and innovative environment
- Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
-
CNA Supervisor
18 hours ago
Chicago, United States Healthcare Nursing Center Full timeHealthcare Nursing Center - Are you looking for a rewarding career in Nursing? We are currently searching for a C.N.A. Supervisor to join our friendly, caring and supportive team! Healthcare Nursing Center is rapidly growing and our team is looking to invest in a C.N.A. Supervisor by providing opportunities to further your career and with the tools and...
-
Utilization Review Supervisor
6 days ago
Chicago, United States Compass Health Center Full timeWeekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis - every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. **About This...
-
Front Desk Supervisor
1 week ago
Chicago, United States Healthcare Nursing Center Full timeHealthcare Nursing Center - Are you looking for a rewarding career in Skilled Nursing? We are currently searching for a Front Desk Supervisor to join our friendly, caring and supportive team! Hours are generally Monday - Friday 7 am - 3:30 pm and alternating weekends, although flexibility will be required to cover shifts as needed. Our facility is rapidly...
-
Chicago, United States Gads Hill Center Full timeJob DescriptionJob DescriptionThe Associate Director of Center-Based Program Quality and Operations provides programmatic and administrative leadership to the Education, Compliance, and Quality Improvement departments to ensure alignment with the organization's mission, vision, and strategic plan. The Associate Director of Center-Based Program Quality...
-
Chicago, United States State of Illinois Full timeDCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. **Title**: PUBLIC SERVICE ADMINISTRATOR Opt 6 - Chicago **Agency**:...
-
Chicago, United States State of Illinois Full timeDCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. **Title**: PUBLIC SERVICE ADMINISTRATOR Opt 6 - Chicago **SPANISH...
-
Chicago, United States Illinois Department of Children and Family Services Full timeLocation: Chicago, IL, US, 60616 Job Requisition ID: 37441 DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. **Title**:...
-
Accounting Supervisor
1 week ago
Chicago, United States CENTER FOR RESEARCH Full timeJob DescriptionJob DescriptionThe Center for Research Libraries (CRL) seeks an Accounting Supervisor to support the organization’s accounting and finance team. As the accounting Supervisor you will supervise the day-to-day accounting operations as they relate to reconciliations, invoices, deposits, allocations, preparations with financial statements,...
-
Chicago, United States Illinois Department of Children and Family Services Full timeLocation: Chicago, IL, US, 60616 Job Requisition ID: 37442 DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. **Title**:...
-
Front Desk Supervisor
18 hours ago
Chicago, United States Healthcare Nursing Center Full timeHealthcare Nursing Center - Are you looking for a rewarding career in Skilled Nursing? We are currently searching for a Front Desk Supervisor to join our friendly, caring and supportive team! Hours are generally Monday - Friday 7 am - 3:30 pm and alternating weekends, although flexibility will be required to cover shifts as needed. Our facility is...
-
Assistant to the Operations Supervisor
3 weeks ago
Chicago, United States Strategic Employment Full timeJob DescriptionJob DescriptionStrategic Employment Partners (SEP) is seeking a full-time Assistant to the Operations Supervisor. We are a leading staffing provider of tech professionals! We're looking for someone with a positive attitude, hardworking and who enjoys working closely with others. In this role, you will work closely with the Operations...
-
Call Center Representative
2 days ago
Chicago, United States Chicago Pain Medicine Center Full time**Call Center Rep** We are seeking a skilled and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling incoming calls from customers or clients. Your primary goal will be to assist patients with inquiries, resolve issues, and ensure...
-
Front Desk Supervisor
6 days ago
Chicago, United States Healthcare Nursing Center Full timeAre you looking for a rewarding career in Skilled Nursing? We are currently searching for a Front Desk Supervisor to join our friendly, caring and supportive team! Hours are generally Monday - Friday 7 am - 3:30 pm and alternating weekends, although flexibility will be required to cover shifts as needed. Our facility is rapidly growing and our team is...
-
Assistant to the Operations Supervisor
1 week ago
Chicago, United States Strategic Employment Full timeJob DescriptionJob DescriptionStrategic Employment Partners (SEP) is seeking a full-time Assistant to the Operations Supervisor. We are a leading staffing provider of tech professionals! We're looking for someone with a positive attitude, hardworking and who enjoys working closely with others. In this role, you will work closely with the Operations...
-
Treasury Managment Operations Supervisor
1 week ago
Chicago, United States IMPACT Payments Recruiting Full timeDetails: The Treasury Management (TM) Operations Supervisor is responsible for supervising and supporting all functions of Treasury Management Operations (TMO). This role supports Treasury Management Sales with onboarding prospects and daily customer service needs. The Supervisor provides assistance with Product Vendors, Treasury Management services...
-
Loader Supervisor
Found in: Talent US C2 - 7 days ago
Chicago, United States R+L Carriers Full timeLoader Supervisor Full-Time, Monday – Friday, Various shifts PTO available after the first 180 calendar days of employment. Come and experience the difference with R+L Carriers R+L Carriers has an immediate need for Outbound Operations Supervisors to manage dock and dispatch operations at our Chicago, IL Service Center. Requirements /...
-
Security Operations Center Operator
1 week ago
Chicago, United States Madison Square Garden Entertainment Full time $22 - $28Who are we hiring?The Security Operations Center (SOC) Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This...
-
Manager, Remote Operations Center
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Chicago, United States National Grid Renewables Full timeNational Grid Renewables is a leading North American renewable energy company based in Minneapolis, Minnesota, with satellite offices located in the regions where it develops, constructs, and operates renewable energy projects. As a farmer-friendly and community focused company, National Grid Renewables develops projects for corporations and utilities that...
-
Loader Supervisor
7 days ago
Chicago, United States R+L Carriers Full time**_Loader Supervisor _** **_Full-Time, Monday - Friday, Various shifts _** **_PTO available after the first 180 calendar days of employment. _** **_Come and experience the difference with R+L Carriers - ** R+L Carriers has an immediate need for Outbound Operations Supervisors to manage dock and dispatch operations at our Chicago, IL Service...
-
Pharmacy Supervisor
Found in: Talent US 2 C2 - 1 week ago
Chicago, United States Veterans Health Administration Full timeSummary The Inpatient Pharmacy Supervisor is fully responsible for the daily professional, distributive and administrative operation of the Inpatient Pharmacy at Jesse Brown VA Medical Center. The Inpatient Pharmacy Supervisor serves as first-line supervisor as reflected on the organizational chart for inpatient pharmacists and the Inpatient Pharmacy...