![Essential Power Systems](https://media.trabajo.org/img/noimg.jpg)
Customer Service
1 month ago
**Customer Service Representative**
Essential Power Systems, located in central Dutchess County, NY, has factory-trained technicians who meet Generac's high standards for service and customer satisfaction. Our service professionals meet warranty conditions, ensure safe and proper operation, and are always here to provide Emergency Assistance, 7 days a week. We dispatch technicians quickly, and our team is equipped to resolve most repairs right then and there.
Are you looking for stability, great benefits, advancement opportunities, and a best-in-class compensation plan that rewards you for your hard work? Come join the Essential Power Systems team and experience what it's like to be a part of a company that also works for YOU.
The Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals.
**They are responsible for the following**:
- Screening, qualifying, and scheduling appointments for our service technicians.
- Inputting customer data into our proprietary database.
**The ideal Customer Experience Representative must have**:
- Monday-Friday plus one Saturday a month to coincide with one weekend on call a month after about 3-4 months.
- Our on-call rotation is one day per week each week and one weekend a month. We provide a laptop and cell phone all emergency calls go to which may need to be dispatched out that day/night or scheduled for next business day.
- Excellent communication, organizational and interpersonal skills.
- A polished and professional demeanor.
- Self-motivation and discipline.
- An ambitious and competitive nature.
- Highly evolved customer service skills.
- A working knowledge of Microsoft office and computer savvy competence.
**The eligible Customer Experience Representative will receive**:
- $20/HR depending on experience.
- Comprehensive, paid training.
- On-going training and mentorship.
**Requirements**:
- Ability to commute
- The position may not turn into a full-time position after the month of June
Pay: $20.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Call center: 3 years (preferred)
Ability to Relocate:
- Pleasant Valley, NY 12569: Relocate before starting work (required)
Work Location: In person
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