Outbound Supervisor

4 weeks ago

South River, United States Radial, Inc. Full time

**Outbound Supervisor**

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Operations Supervisor. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

**Role Summary**:
The Fulfillment Outbound Operations Supervisor will establish and report Product Care KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases.

**Responsibilities**:

- Supervise the day-to-day activities/mechanisms in accordance to the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity
- Actively contribute to the development of Radial direct reports
- Manage seasonal associate workforce. Execute on productivity and daily goals through execution to the Radial Operating Model
- Keep safe and clean work environment. Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT
- Responsible for associate level of safety, quality, and productivity performance
- Solve and respond to daily issues
- Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures
- Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities
- Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines
- Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution
- Implement specific objectives and performance measures for all shift personnel to maximize productivity
- Lead fulfillment special projects, as needed
- Accountable for achieving production objectives
- Monitor all production and personnel statistics and reporting in support of the department operation
- Reinforce policy and procedure compliance
- Participates in the Recruiting and Selection process
- Conducts performance reviews and implements corrective action as appropriate
- Implementing performance improvement plans and disciplinary actions
- Interacts with peers and related staff across all departments on the implementation of fulfillment strategies

**Qualifications**:

- Prior experience preferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not required
- Strong analytical and problem-solving skills
- Proficient in MS Word, Excel, and Power Point
- Bilingual English/Spanish desired but not required
- Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.
- Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills Professional verbal and written communication skills
- Knowledge of WMS is desired
- College Degree preferred, HS Degree/GED Required

**Travel**:

- This position is not remote.
- Travel is not required.

Hours: Monday-Friday 7:30am-4:00pm. Must be available for additional hours as needed.

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