Dairy/frozen Manager
4 weeks ago
**Job Requirements
**Sendik's Food Markets, a Milwaukee Journal Sentinel “Top Workplace” since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment. We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period. We do this by selling products of the highest quality for a great value, all while providing exceptional customer service. We currently have 18 store locations - Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield - The Corners, Waukesha - Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth. When you accept a position with Sendik’s, you are joining our family and a team of associates that have a never quit attitude. We truly believe we have the best team that is motivated by providing the best service to our customers and each other. I look forward to you being a part of our family and delivering on the Sendik’s difference.
**Role Title**
**Dairy/Frozen Manager**
**Manager**
**Store Director**
**Job Summary**
The Dairy/Frozen Manager will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. In addition, the Dairy/Frozen Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As
a part of the Sendik’s leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.
**Our Values**:
**Service**: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business”
**Passion**: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.
**Nimbleness**: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.
**Work Experience
**Duties/Responsibilities**
- Serve customers in the Dairy/Frozen Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
- Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
- Ensure that the Dairy/Frozen Department is always full with the best quality products
- Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized
- Actively work new product offerings onto shelves, while removing discontinued products
- Maintain product tags to ensure products have the correct source of supply for ordering
- Maintain and update weekly reports (purchasing and inventory)
- Order inventory based on reports (shrink, overage, expired, etc.)
- Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
- Create and maintain schedule; including schedule changes and time-off requests
- Assist with unloading daily deliveries
- Assist with maintaining back coolers, including taking cold temperatures at designated times
- Create attractive Dairy/Frozen Department displays and end caps based on specific sales for the week
- Communicate with Store Director/Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
- Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques
- Attend store-level management meetings
- Participate in additional training and leadership activities as directed
- Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks
- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
- Assist with all other Dairy/Frozen Department duties as needed
**Qualifications**:
- Must be a minimum of 18 years of age due to required operation of Dairy/Frozen equipment
- Ability to work in a colder environment
- Prior grocery experience as well as leadership experience is required
- Abili
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