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Night Auditor/front Desk Clerk

4 months ago

Homewood, United States La Banque Hotel Full time

Front Desk Agent

**Responsibilities**:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with professionalism and empathy
- Assist guests with luggage and other requests
- Maintain a clean and organized front desk area

Qualifications:

- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Previous experience in a hospitality or customer service role is preferred
- Knowledge of local attractions and restaurants is a plus

At our hotel, we strive to provide exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a positive experience from check-in to check-out. If you have excellent communication skills, enjoy working with people, and have a passion for providing outstanding guest service, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays.

**Job Type**: Part-time

Pay: $15.00 - $16.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Overnight shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 3 years (required)

Work Location: In person