Help Desk Specialist
2 weeks ago
Description:
**NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. **_Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions._
**Lafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today**
Welcome to Lafayette Federal Credit Union Careers
Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members.
- Can you provide friendly, professional, and accurate service and support to all members and associates?
If so, then Lafayette Federal may have the perfect opportunity for you
We are currently seeking a **Help Desk Specialist** to join our dynamic team
**About us**:
**Our Difference**: _What makes Lafayette Federal cutting-edge_? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work We have been recognized nationally by (1) **Newsweek’s America’s Best Bank’s list**, (2) we’ve received a 5-star rating from **Bauer financial**, and (3) we’ve also ranked #12 in S&P Global’ s Top Performing Credit Union’s in 2022 for the second year in a row
**Our Culture**: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.
**Our Opportunities**: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.
**Requirements**:
**About the role**:
We are currently seeking a **Help Desk Specialist** to join our Information Technology Department. Summarily, this position will provide assistance in ensuring the stable operation of the in-house computer network to include planning, designing, installing, configuring, and maintaining network hardware, software and communication links while providing help desk support to both credit union staff and members.
A day in the life of a **Help Desk Specialist** will include:
- Providing Help Desk services to credit union staff including Windows patching, triaging, and resolving help desk tickets as they come.
- Troubleshooting PC hardware and software problems in a timely manner.
- Installing appropriate hardware or software within the specified time frames.
- Handling mobile phone MDM setup, new user creation and terminated employee deletion.
- Providing friendly, professional, and accurate service and support to all members and associates.
- Maintaining and adding to technical knowledge of computer hardware and software to ensure the credit union has the ability to achieve its goals as outlined in the current operating plan.
- Responding quickly to all service requests and ensuring problem resolution as quickly as possible.
**Experience**:
- Two to five years of similar or related experience
**Top benefits or perks**:
Joining Lafayette Federal comes with perks to support you in your personal and professional journey.
We provide employees with a generous benefits package including:
- ** Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)**:
- ** Fully funded deductible (HMO Plan)**:
- ** 401k employer matching contribution**:
- ** Income protection with life insurance, short and long-term disability**:
- ** Paid time off & holiday leave**:
- ** Educational assistance**:
- ** Commuter benefits program and **more****
**The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.**
- **Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer**:
- **EOE/AA/DISABILITY/VETERAN
-
Help Desk Analyst
Found in: beBee S US - 2 weeks ago
Rockville, United States Leidos Full timeDescription Looking for an opportunity to make an impact!!Leidos currently has an opening for a Help Desk Analyst (Tier 1). This is an exciting opportunity to use your experience to support an End User Customer Support program under the Nuclear Regulatory Commission (NRC).In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All...
-
Help Desk Analyst 1
6 days ago
Rockville, United States Sehmi Enterprise, Inc. Full timeAudley Consulting Group (ACG) is seeking a full time Tier 1 Help Desk Analyst to support our Federal Government customer at the client location in Rockville, MD. Duties and Responsibilities: Answer Help Desk phones and provide Tier 1 Support to users on a variety of issues. Respond to telephone calls, emails, and personnel requests for technical support. ...
-
Sr Help Desk Technician
Found in: Appcast US C2 - 2 weeks ago
Rockville, United States Addison Group Full timeJob Responsibilities• Track and monitor project metrics electronically, assist with agent training and monitoring, and have skills in operations planning and technical areas.• Assist agents who troubleshoot and solve problems that relate to the technical support of hardware and data transmissions, answering procedural questions, and documenting problems...
-
Sr Help Desk Technician
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Rockville, United States Addison Group Full timeJob Responsibilities• Track and monitor project metrics electronically, assist with agent training and monitoring, and have skills in operations planning and technical areas.• Assist agents who troubleshoot and solve problems that relate to the technical support of hardware and data transmissions, answering procedural questions, and documenting problems...
-
Sr Help Desk Technician
6 days ago
Rockville, United States Addison Group Full timeJob Responsibilities Track and monitor project metrics electronically, assist with agent training and monitoring, and have skills in operations planning and technical areas. Assist agents who troubleshoot and solve problems that relate to the technical support of hardware and data transmissions, answering procedural questions, and documenting problems in a...
-
Sr Help Desk Technician
2 weeks ago
Rockville, United States Addison Group Full timeJob Responsibilities• Track and monitor project metrics electronically, assist with agent training and monitoring, and have skills in operations planning and technical areas.• Assist agents who troubleshoot and solve problems that relate to the technical support of hardware and data transmissions, answering procedural questions, and documenting problems...
-
IT Customer Service Specialist
2 hours ago
Rockville, United States InfoStructures, Inc. Full timeJob DescriptionJob DescriptionIT Customer Service SpecialistWho we are:InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been employing leading-edge technologies and techniques to improve the working lives of others. We are seeking an energetic, highly motivated, qualified person with the right...
-
Front Desk Rep
1 day ago
Rockville, United States Red Roof Full time** Front Desk Rep - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002848 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...
-
Front Desk Rep
6 days ago
Rockville, United States Red Roof Full time** Front Desk Rep - Full-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002849 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...
-
Support Desk Technician
7 days ago
Rockville, United States SYSARC INCC Full timeJob DescriptionJob DescriptionSupport Desk/NOC TechnicianWe are a fast-growing Managed Service Provider in the DC area looking for experienced Support Desk Technicians to join our team. We are a small company with a diverse staff, a unique culture promoting teamwork and customer service, who specialize in aligning technology with the business needs of our...
-
Claims Administrative Support Specialist
1 week ago
Rockville, United States Endesco Full timeJob DescriptionJob DescriptionWe are seeking a highly organized and detail-oriented Claims Administrative Support Specialist to join our team. The ideal candidate will play a crucial role in supporting the day-to-day operations of our office. The candidate will be flexible, work well with others, and possess the ability to prioritize and manage shifting...
-
Certified Peer Specialist
2 weeks ago
Rockville, United States The Montgomery County Coalition Full timeJob DescriptionJob DescriptionDescription:General Description: The Peer Specialist is responsible for delivering supportive services to clients of the program by utilizing MCCH’s Harm Reduction Tool to identify and remove barriers to securing and maintaining permanent housing. Utilizing MCCH’s Harm Reduction tool, the Peer Specialist will identify...
-
Client Care Specialist
2 weeks ago
Rockville, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Rockville, MD, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our cutting-edge...
-
Certified Peer Specialist
2 weeks ago
Rockville, United States The Montgomery County Coalition Full timeJob DescriptionJob DescriptionDescription:General Description: The Peer Specialist is responsible for delivering supportive services to clients of the program by utilizing MCCH’s Harm Reduction Tool to identify and remove barriers to securing and maintaining permanent housing. Utilizing MCCH’s Harm Reduction tool, the Peer Specialist will identify...
-
Certified Peer Recovery Support Specialist
7 days ago
Rockville, United States Maryland Treatment Centers, Inc. Full timeJob DescriptionJob DescriptionGeneral Description: STEER Montgomery County (MC), through its Department of Health and Human Services (DHHS), has partnered with Stop, Triage, Engage, Educate and Rehabilitate (STEER) to work collaboratively with MC’s primary referral sources (Police Department, Emergency Departments, Emergency Medical Services and the...
-
Law Firm Intake Specialist
7 days ago
Rockville, United States The Law Offices of Josephia Rouse Full timeJob DescriptionJob DescriptionOur rapidly-growing law practice is seeking a full-time legal intake specialist to join our team! We need a skilled professional who is capable of connecting with our clients on a personal level keeping in mind that the matters we handle are very sensitive and personal. A professional who lives by high standards of customer...
-
Program Support Specialist
7 days ago
Rockville, United States Links Global Full time**About Us**: Links Global's Program Support Specialists play a vital role in ensuring the smooth operation and success of various programs for its federal government clients. **Job Summary**: Links Global seeks a resourceful and detail-oriented Program Support Specialist to join our dynamic team. You will provide critical administrative and technical...
-
Program Support Specialist
7 days ago
Rockville, United States Links Global Full timeJob DescriptionJob DescriptionAbout Us:Links Global's Program Support Specialists play a vital role in ensuring the smooth operation and success of various programs for its federal government clients.Job Summary:Links Global seeks a resourceful and detail-oriented Program Support Specialist to join our dynamic team. You will provide critical...
-
Collections Specialist
7 days ago
Rockville, United States Lafayette Federal Credit Union Full timeWelcome to Lafayette Federal Credit Union Careers! Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members. Do you have excellent verbal and written communication skills?Are you an...
-
Bistro Attendant
3 days ago
Rockville, United States Marriott International Inc Full timeJob DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk...