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Lead Epic Applications Analyst

3 months ago

Austin, United States Central Health Full time

Overview:
discipline, and provide solutions to a variety of complex problems. They manage user requirements, develop, and implement systems for complex processes. The Lead Epic Applications Analyst also serves as a key partner to operational leaders to inform and guide the

**_
**Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin,Texas._**

**Responsibilities**:

- Leads discussions with operational leaders regarding Epic configuration options to help guide operational
decisions and workflows.
address complex workflow issues or configuration options.
configuration on reporting outcomes.
- Offers guidance, resources, and tools to the Senior Analysts to improve their mentorship of Analysts. May offer
direct mentorship to Epic Analyst (non-senior) as necessary.
- Identifies potential performance issues within the team and escalates to leadership.
- Identifies and implements requested changes to the system.
- Tracks workflow KPIs (such as denials and care gaps) to identify inefficiencies and collaborates with relevant
teams for improvement.
- Works with Education, Process Improvement, and other departmental stakeholders on process improvement
efforts.
- Proactively integrates knowledge of upcoming Epic updates into departmental strategic planning.
- Responsible for building system components, testing, implementation support, and maintenance of assigned Epic
- Performs in-depth analysis, troubleshooting, data collection, and root cause analysis and then identifies and/or
implements potential solutions for issues related to the system or usage of it.
and communicate needed changes to operations.
- Reviews or audits operational and methodology documents created by the Senior Analyst
- Recommends and designs system change control procedures.
- Works closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is
maintained and that IT deliverables meet operational business needs.
- Researches, analyzes, facilitates and implements business and system workflows in order to expedite process
improvement and coordinate business practices.
- Provides technical system guidance to management to improve and streamlines operational workflows. Identifies
best practices and implements opportunities for standardization.
- Utilizes standardized department tools/software systems to plan task/projects and monitors progress toward
milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
- Maintains a working knowledge of key indicators, standards, and processes related to EHR systems.
- Provides technical support via phone, electronic communication, virtual meetings, and/or in person.
- Creates and tracks tickets internally and with vendors. Ensures support tickets are being worked in a timely
manner in accordance with our service level agreements (SLA).
- Guides workflow design, builds and tests the system, and analyzes other technical issues.
- Coordinates system changes with the governance team for decision making.
- Works with vendors, the organization, and end users to ensure the systems meet the organization’s business
needs in regard to project deliverables and timeline. Maintains regular communication with vendors for assigned
- Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current
build of the various systems.
- Able to travel between Central Health clinics/locations in Travis county when on-site travel is required.

Qualifications:
**MINIMUM EDUCATION**: with 7 years of experience supporting healthcare IT or healthcare

High School Diploma: with 10 years of experience supporting healthcare IT or healthcare

**PREFERRED EDUCATION**: Bachelor's Degree in Business, Clinical Science, or Computer Science.

**MINIMUM EXPERIENCE**:

- 3 years in an Analyst role supporting Epic's Electronic Health Record (EHR)

**PREFERRED EXPERIENCE**:

- 1 year Experience implementing an EHR and supporting Go-Live
- 1 year Knowledge of Medical terminology and/or experience working in a healthcare setting

**REQUIRED CERTIFICATIONS/LICENSURE**: Epic Certification, Accreditation or Proficiency in at least 3 of the core Epic Applications used at Cental Health is required within 6 months of hire or Epic Training completion. Core Epic Applications include:

- Ambulato
- Healthy Planet
- Patient Access Suite (Cadence and
Prelude)
- Resolute Professional Billing Resolute Claims
- HIM Suite (HIM, Identity and Release of
Information)
- Security
- Web based Application Suite (EpicCare
- Link, CareEverywhere, MyChart)