Administrator, Human Resources

2 weeks ago

Richmond, United States Estes Express Lines Full time

**Job Summary**:

- Responsible for handling employee hotline calls within a high volume call center environment. Respond to employee and manager inquiries regarding the interpretation of established Human Resource policies and procedures.
- Review, research, prepare and process unemployment claims; serves as company representative in unemployment hearings as necessary.
- Maintain knowledge of state and federal laws in order to mitigate legal risks and ensure compliance in the areas of employee relations and unemployment claims.
- Responsible for conducting routine audits, e.g., state and federal law employment posters; and reviewing employee related information such as payroll, attendance, and performance for unemployment claims.
- Summarize findings of employee relations issues and refer to management for resolution.
- Interact and respond to employees, managers, and outside agencies regarding, unemployment hearings and Human Resource inquiries. Exhibit appropriate problem-solving and conflict resolution techniques when assisting employees and management.
- Gather and report statistical information of employee data as requested by management
- Regular attendance is required.
- This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

**Qualifications**:

- High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background (degree in HR, Business or closely related field and/or SHRM certification preferred)
- Minimum of 3 years relative experience in Human Resources or fast-paced office environment preferred
- Minimum 1 year employee relations experience and/or experience processing unemployment claims required
- Strong working knowledge of applicable local, state, and federal laws and regulations
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, to include Excel, Word, Access and Outlook highly preferred
- Must possess strong organizational skills
- Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
- Must be able to comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must be authorized to work in the United States

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

**Work Environment**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

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