![JPMorgan Chase & Co](https://media.trabajo.org/img/noimg.jpg)
Virtual Call Center Account Supervisor
1 month ago
**JOB DESCRIPTION**
Seize this full-time remote opportunity to lead a dynamic team of up to 18 specialists at JPMorgan Chase & Co. We provide all necessary technology, offer a competitive salary with a wide range of benefits, and foster professional growth. We also value diversity, integrity, and teamwork.
As an Account Supervisor in the Operations Virtual Call Center, you will exhibit a profound understanding of client success management. Your role will involve promoting business results, providing solutions, and motivating your team, all while ensuring customer satisfaction.
**Job responsibilities**:
- Oversee a work from home team navigating multiple technologies to support a Call Center environment
- Comfortably lead and manage in a metrics-promoted environment
- Demonstrate resiliency and extreme adaptability in a fast-paced environment
- Coach teams on how to approach problems logically and with good judgment to ensure the appropriate customer outcome
- Empower teams to take ownership of each customer interaction while treating customers with respect and responding with empathy
- Resolve customer escalations and document account activities thoroughly and concisely
- Lead by example through demonstrating personal excellence including punctuality, integrity, and accountability
- Approach and resolve problems logically and with good judgment to ensure the appropriate customer outcome is taken by the specialist
- Encourage teams to think critically and exercise independent judgement
- Make final decisions on behalf of our customers quickly and effectively when required - Enforce and abide by all applicable regulatory and department practices and procedures
**Required qualifications, capabilities, and skills**:
- Home Location resides within approximately **15 miles radius of the JPMC Mondawmin Community Center**, 2415 Liberty Heights Ave, Baltimore, MD, 21215
- Safe and noise free work environment in your residence
- High School diploma/GED required
- Must be willing to work in an environment that requires 100% phone-based customer interaction
- Minimum of 2 years customer interaction or customer support experience, either by phone or face-to-face
- 3 plus years working in a call center position; certification and or training
**Preferred qualifications, capabilities, and skills**:
- 5 plus years of management experience; demonstrated ability to develop, manage, coach, and motivate teams preferred
**Work Schedule**:
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**ABOUT THE TEAM**
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
-
Access Call Center Representative
1 month ago
Silver Spring, United States Children's National Hospital Full time**Description** Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide accurate documentation following all established protocols to register and schedule patients' appointments by telephone. Ensure that appointments are...
-
Call Center Representative
6 days ago
Silver Spring, United States Children's National Health System Full timeJob Description - Call Center Representative (PRN) (240001IX) Job Description Call Center Representative (PRN) - ( 240001IX ) Description Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff...
-
Call Center Representative
2 weeks ago
Silver Spring, United States Children's National Hospital Full timeRegister and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...
-
Call Center Analysts
7 days ago
Silver Spring, United States Magadia Consulting Inc Full timeThis is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform address research, locate client information, and keep a record of all conversations in our call center database, in...
-
Call Center Analysts
1 week ago
Silver Spring, United States MAGADIA CONSULTING INC Full timeJob DescriptionJob DescriptionThis is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform address research, locate client information, and keep a record of all conversations in...
-
Call Center Analysts
2 months ago
Silver Spring, United States MAGADIA CONSULTING INC Full timeJob DescriptionJob DescriptionThis is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform address research, locate client information, and keep a record of all conversations in...
-
Virtual Account Executive
4 weeks ago
Spring, United States Bronson Kinkade Consulting Full timeJob DescriptionJob DescriptionNote: We don't consider International candidates.Excited to Begin Your Sales Adventure?Join our enthusiastic team as a Virtual Account Executive on a 1099 contract basis. Whether you're a seasoned sales expert or just beginning your career, this opportunity allows you to make a substantial impact while enjoying the perks...
-
Virtual Account Executive
2 weeks ago
Spring, United States Bronson Kinkade Consulting Full timeJob DescriptionJob DescriptionNote: We don't consider International candidates.Excited to Begin Your Sales Adventure?Join our enthusiastic team as a Virtual Account Executive on a 1099 contract basis. Whether you're a seasoned sales expert or just beginning your career, this opportunity allows you to make a substantial impact while enjoying the perks...
-
Call Center Representative
1 week ago
Silver Spring, United States Clark Creative Solutions Full timeJob DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong...
-
Call Center Representative
7 days ago
Silver Spring, United States Clark Creative Solutions Full timeJob DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong...
-
Call Center Strategic Scheduler
2 months ago
Silver Spring, United States ARTHRITIS & RHEUMATISM ASSOCIATES P Full timeJob DetailsLevel Entry Job Location Wheaton - Wheaton, MD Position Type Full Time Education Level High School Travel Percentage None Job Shift 8:00 AM to 5:00 PM DescriptionJOB TITLE: Call Center Strategic Scheduler **4 DAY WORK WEEK **COMPETITIVE BENEFITS PACKAGE **FREE PARKINGGENERAL STATEMENT OF DUTIES: Makes and receives incoming and outgoing calls for...
-
Call Center Specialist
2 weeks ago
Silver Spring, United States ARTHRITIS & RHEUMATISM ASSOCIATES P Full timeJob DetailsLevel Experienced Job Location Wheaton - Wheaton, MD DescriptionJOB TITLE: Call Center Specialist **4 DAY WORK WEEK **COMPETITIVE BENEFITS PACKAGE **FREE PARKINGGENERAL STATEMENT OF DUTIES Answers all incoming calls for Wheaton, Chevy Chase, DC, Shady Grove, Frederick, Fairfax and OAC, schedules appointments, performs schedule confirmations and...
-
Bilingual Call Center Analyst
2 months ago
Silver Spring, United States Clark Creative Solutions LLC Full timeWe are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and Spanish and have a passion for...
-
Bilingual Call Center Analyst
1 week ago
Silver Spring, United States Clark Creative Solutions Full timeJob DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and...
-
Bilingual Call Center Analyst
2 months ago
Silver Spring, United States Clark Creative Solutions Full timeJob DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and...
-
Bilingual Call Center Analyst
2 months ago
Silver Spring, United States Clark Creative Solutions Full timeJob DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and...
-
Call Center Representative
2 months ago
Silver Spring, United States Children's National Hospital Full timeRegister and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...
-
Virtual Account Executive
6 days ago
China Spring, United States Bronson Kinkade Consulting Full timeJob DescriptionJob DescriptionNote: We don't consider International candidates.Excited to Begin Your Sales Adventure?Join our enthusiastic team as a Virtual Account Executive on a 1099 contract basis. Whether you're a seasoned sales expert or just beginning your career, this opportunity allows you to make a substantial impact while enjoying the perks...
-
Virtual Account Executive
4 weeks ago
Spring Valley, United States Bronson Kinkade Consulting Full timeJob DescriptionJob DescriptionNote: We don't consider International candidates.Excited to Begin Your Sales Adventure?Join our enthusiastic team as a Virtual Account Executive on a 1099 contract basis. Whether you're a seasoned sales expert or just beginning your career, this opportunity allows you to make a substantial impact while enjoying the perks...
-
Virtual Account Executive
4 weeks ago
Spring Valley, United States Bronson Kinkade Consulting Full timeJob DescriptionJob DescriptionNote: We don't consider International candidates.Excited to Begin Your Sales Adventure?Join our enthusiastic team as a Virtual Account Executive on a 1099 contract basis. Whether you're a seasoned sales expert or just beginning your career, this opportunity allows you to make a substantial impact while enjoying the perks...