Program Coordinator I

1 month ago


Mecklenburg County NC, United States North Carolina Dept of Transportation Full time

**Description of Work**:
**Grade: NC08 Salary: $36,682 - $64,194**
**This position is an anticipated vacancy**

This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.
T**his position is located in the Charlotte IRP office**. This position provides customer -friendly, courteous, and informative services to the general public and IRP customers, this position assists with customer facing IRP customers, completing the correct documents needed for opening new accounts and renewals. This position assists IRP customers with supplements, updating insurance, turn in tags, collecting payments for 2290’s (Federal Heavy Use Tax), confirming payments, collecting payments for yearly renewals, For Hires and Supplements. Updating name changes for individuals and for business entities and transferring plates and/or title work. This position reviews City, State and Federal documents. This position explains the mandatory requirements for proof of residency requirements to customers. This position reviews for fraudulent or altered materials. This position contacts utility companies to verify proof of residency. This position reviews lease agreements and insurance certificates to make sure that they are following IRP international, requirements.

This position reviews the websites of North Carolina Secretary of State, Federal Motor Safety Administration and cross referencing the USDOT and Motor Carrier numbers. This position requires responding to customer inquiries regarding Unified Carrier Reg (UCR) and International Fuel Tax Agreement (IFTA) and providing customers with contact information that they will need for said matters.

This position maintains a detailed and accurate accounting of all cash, checks, money order and credit/debit cards transactions. This position balances and reconciles a cash drawer at the end of every workday. This position conducts all title work and all other transactions pursuant to the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act. This position receives, and reviews in state and out of state finances packages that are utilized by IRP customers to purchase/lease motor vehicles.

To perform the above-stated tasks and responsibilities, this position requires technical and administrative skills, and an extensive knowledge of the North Carolina General Statute’s, policies and procedures, and regulations that govern the issuance of a North Carolina title, as well as other credentials.

**Knowledge, Skills and Abilities / Competencies**:

- Experience in broad customer service dealing with a diverse clientele explaining information detail as it relates to laws, rules, and regulations.
- Experience in analyzing, interpreting, and/or evaluating information or data.
- Experience reviewing information to determine compliance with applicable laws, rules or regulations to resolve a complex or special processing matter.
- Experience in balancing a cash drawer.

**Minimum Education and Experience Requirements**:
**_Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER year of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail._**

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.

**Supplemental and Contact Information**:
Sharon Ashe 919 615 7231



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