Global Security Operations Center Operator

4 weeks ago


Sterling, United States Allied Universal® Full time

Global Security Operations Center Operator

**Overview**:
Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions

Allied Universal® is hiring a Global Security Operations Center Operator. Global Security Operations Center (GSOC) Operators are responsible for Physical Security, Life Safety, Alarm Monitoring, Global Threat Management, Video Monitoring and Incident Management for client data centers and global offices. In addition to routine physical security and life safety tasks such as foot patrols, evacuations, and ID checks, the GSOC Operator will monitor multiple computer screens and implement a variety of tools ranging from access control and alarm monitoring systems to business intelligence sources, open-source media, and other in-house security tools. The Operator is required to detect, analyze, and alert on incidents which may impact the client's people, products, property, or brand image.

**Full Time : Monday - Friday (2:00 p. m. - 10: 00 p.m.)**

**Hourly Pay Rate : $28.00 / per hour**

**RESPONSIBILITIES**:

- Monitor and investigate access control and CCTV system alarms and respond appropriately
- Implement site specific policies and procedures for safety, security, and emergency response, including after action reporting
- Respond to calls for security assistance from employees worldwide
- Serve as a communication hub for client's employees
- Detect, analyze, and respond to incidents in a calm and orderly manner
- Monitor employee travel security through open-source media and paid monitoring services; as needed, alert employees or management to incidents that may impact travelers
- Monitor and assess local and global security events and communicate impact to client
- Monitor social media via open source and paid subscriptions for potential risks to client sites
- Provide support and participate in crisis mitigation and after-action reporting.
- Sending emergency mass notifications to employees in the event of a crisis, using a mass communication system

**QUALIFICATIONS**:

- High School diploma or equivalent
- Minimum of six (6) months of Data Center security and/or Security Operations Center experience
- Experience in Access Control Systems to include access badge modification. (i.e., issuing badges, changing access levels, enrolling and encoding biometrics, PINs and creating proper system notes)
- Experience in operating CCTV and the use of PTZ, IR and stationary camera systems
- Experience in using and operating handheld radio systems
- Excellent analytical and problem-solving skills
- Ability to assess risks in ambiguous and complex situations
- Excellent communication skills (oral and written) with ability to influence without authority
- Proficiency in Microsoft Office Suite. (i.e., Outlook, Excel, Word, PowerPoint)

**PREFERRED QUALIFICATIONS**:

- College degree in Criminal Justice, Intelligence, or related field of study

**BENEFITS**:

- Medical, dental, vision, basic life, AD&D, and disability insurance
- Seven holidays annually paid at time and a half, if worked
- 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

**Closing**:
**Requisition ID**: 2024-1208948



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