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Recovery Specialist Ii

4 months ago

Ada, United States the Chickasaw Nation Full time

Recovery Specialist II - 8468**Ada, OK | Full Time**

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Description

We are currently looking for a Full Time Recovery Specialist II to join our Violence Prevention Residential Recovery Specialist Team B team located at the Healthy Lifestyles.

**Summary**:
Serves in a supportive trauma-informed capacity and provide guidance and services to residents within the Residential Services Division recovery centers (men, women children, adolescent, etc.) during assigned hours.

**Responsibilities**:

- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
- Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
- Monitors and maintains proper documentation of medications being taken by the consumers, patients or residents
- Ensures key elements of facility and resident security and safety during assigned shifts
- Keeps all program keys in your possession at all times
- Performs periodic checks throughout the premises
- Keeps all rooms not being used locked
- Provide crisis intervention and referral information for incoming phone calls
- Prepares daily reports
- Notifies supervisor for any inventory issues or necessary maintenance and repairs
- Transports Chickasaw citizens and other First Americans to and from appointments, meetings, and activities as needed
- All other duties as assigned

**Competencies**:
Essential:

- Ability to practice appropriate boundaries with clients
- Follow instructions, written or oral
- Adhere to all scheduling and attendance requirements
- Maintains strict confidentiality in all matters
- Honesty, truthfulness, reliability, accountability
- Empathetic understanding of common social problems
- Understanding of problems within a family oriented framework
- Knowledge and understanding of First American populations
- Communicates verbally with team, departments, guests and management
- Writes effective communications with team, departments, guests and management

**Skills**:
Essential:

- Electronic health record software as appropriate

**Experience**:
Essential:

- No prior experience required.

**Education**:
Essential:

- High School, GED or Equivalent

**Credentials**:
Essential:

- Must be over 21 years old
- Pass gaming background check
- Standard Driver's License

**Working Conditions**:
Essential:

- Customer service
- Mental health treatment facility
- Mix of office/non-office settings
- Communications phone, computer
- Communications written, verbal
- De-escalate argumentative, hostile or similar situations
- May be required to assist individuals who are emotionally disturbed
- Hostile, agitated or under-influenced persons
- Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
- Young children
- Pass pre-employment drug test
- Sometimes bend, kneel, stoop, push, reach
- Use computer up to 25% of shift
- Sometimes lift and or carry up to 50 lbs
- Sitting up to 50% of shift
- Standing up to 50% of shift
- Walk up to 50% of shift
- May work holidays
- May work rotating shifts