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Patient Service Coordinator

3 months ago

LuthervilleTimonium, United States Park Medical Associates Full time

Patient Service Coordinator Position - Gynecology

Hours: 7:00am - 3:00pm

Position Type: Full Time 37.5 hours

Hiring Time Frame: Hiring Immediately

**Roles and Responsibilities**:

- Professionally and efficiently answer phone calls, schedule appointments, and call patients
- Greet all patients and visitors in a prompt and courteous manner
- Responsible for loading or confirming insurance, demographic, and pharmacy information into the EMR system
- Provide administrative support to one or more physician
- Provide administrative support for medical matters on behalf of the physician
- Provide quality service and support in a variety of areas which may include, but is not limited to, scheduling, registration, and care coordination
- Schedule and coordinate referrals, prescription refills, and lab testing for patients.
- Provide instructions to patients on pretesting procedures and preparing paperwork as needed
- Provide quality support and assistance to patients accessing EMR Portal and explain portal messaging
- Enter daily charges accurately and punctually
- Responsible for collecting copays and outstanding balances from patients
- Responsible for managing all documents by scanning, filing, faxing, and uploading during each patient check-in
- Responsible for maintaining a neat and organized work area
- Provide backup support or leave coverage to other patient service coordinators
- Other duties as assigned by management or physicians

**Qualifications and Educational Requirements**:

- High School Diploma
- Must have experience with gynecology specialty
- Minimum of two-year work experience in a medical office
- Comprehensive knowledge of medical terminology required
- Comprehensive knowledge of insurance terminology and insurance plans required
- Customer service skills required
- Computer and Technology Skills required
- Organizational Skills and proofreading skills required
- Demonstrated ability for self-direction, initiation, and handling of multiple tasks required
- Demonstrated ability to work independently and as part of a team required
- Prior eClinicalWorks experience is preferred
- Prior EPIC experience is preferred
- Proves stability in previous positions REQUIRED

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- AD&D insurance
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance

Healthcare setting:

- Private practice

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No nights

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service: 2 years (required)
- Medical receptionist: 2 years (required)
- Medical terminology: 1 year (required)

Ability to Commute:

- Lutherville-Timonium, MD 21093 (required)

Work Location: In person