Accounts Receivable Claims Analyst
2 weeks ago
**Division Information**
Spectrum Brands is a home essentials company trusted by millions of consumers all over the world. Our brands improve the way people live life at home - from making their meals, looking their best and caring for their pets to and cleaning their homes and freeing their space from unwanted weeds and pests. Building on our long legacy of products from trusted brands such as FURminator®, DreamBone®, Russell Hobbs®, Tetra®, GloFish®, Remington®, Cutter®, and Spectracide®, we deliver high-quality, reliable products. We strive to use consumer insights to fuel innovation. Our long-trusted brands provide the newest solutions to improve the way people live life at home, ultimately exciting consumers. Because we are structured for growth and efficiency, we can serve more consumers, customers and stakeholders around the world every year. We are led by our values of trust, accountability and collaboration to serve others through this common mission: We make living better at home.
Spectrum Brands’ global enabling functions, including Finance, Legal, IT, Human Resources, Supply Chain, and Commercial Operations, provide enterprise-wide strategy, structure, and common processes to deliver the knowledge and expertise that helps our businesses grow. Enabling functions may operate as a center-led global team, providing a central strategy, structure, and standards; or as business partner teams, with resources embedded within the businesses to deliver business unit-specific results.
**Job Summary**
The Accounts Receivable Claims Analyst will be responsible for the oversight of SPB business unit deduction activities including the collection and resolution of invalid deductions for our North American customer base. This will be accomplished by performing root cause analysis and collaborating with internal and external teams to ensure the accuracy of billing information and to maximize the recovery of disputed claims. They will work with key stakeholders to provide recommendations and implement process improvements to improve financial results. The analyst will use data to support process improvements for OTC front end teams and focus on key OTC processes and procedures to drive better more efficient service while improving financial results. This role plays a key role in securing multi-million-dollar cash recoveries in support of working capital objectives.
**_ _**_(This is a hybrid position, 3 days in the office and 2 days from home.)
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**Primary Duties & Responsibilities**
- Coordinate review with Sales, Finance, Legal, and Marketing departments to resolve deduction issues relating to promotional and backend programs.
- Reconcile and analyze customer claims within assigned portfolio.
- Root cause analysis: interpreting customer behavior to prevent future deductions and sharing findings with broader teams across our enterprise.
- Provide ad hoc reporting for the entire cross-functional team.
- Responsible for working directly with customers in the collection of invalid claims.
- Prevent financial loss by becoming knowledge matter experts with their corresponding customer portfolio assignments to ensure customer requirements are known to the proper department.
- Harmonize with the operational team to make strategic recommendations and solutions, in addition to analyze cost benefit opportunities to ensure working capital is maximized.
- Schedule, set agenda, and facilitate regular cross functional business reviews focused on root cause review, preventive actions, and follow up.
- Leverage AR analytics to influence business teams to make changes to their current operations and procedures designed improve processes and results.
- Actively participate in the preparation and presentation of quarterly business updates with executive leadership teams.
- Ensure deductions are routed through the proper approval workflow channels.
- Process vouchers, invoice adjustments, and attach supporting documentation.
- Account Reconciliation: Identify and resolve open credits on customer accounts.
- Research and resolve aged unclaimed credits on AR as part of our focused unclaimed property effort.
- Identify and correct errors caused by other cross-functional areas such as Customer Care, EDI, Supply Chain, Finance, et. Influence change with broader team to implement corrective policies and procedures to prevent errors going forward.
- Develop relationships with key stakeholders through interaction with by not limited to Sales, Customer Service, Credit, Finance, Supply Chain and Customers.
- Ensure departmental goals and processes are maintained by creating and updating SOPs and communicate changes to the broader team.
- Assist with ad hoc internal audits.
- Work with and provide coaching, mentoring, and insights to our offshore partners and onshore team members. Hold regular sessions to assess performance and improve their work.
- Lead projects as assigned by FSS leadership.
- Other duties as assigned.
**Educa
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