Residential Program Manager Level 3

6 days ago

Naugatuck, United States We Do Life...Together Full time

At ICES, Inc. we are proud we pay for experience and performance. The salary range for this position is based on the program level oversight:

- Level 3 Program Oversight $66,000 - $69, 000

**Company Summary**:
Since 1998, ICES, Inc. is a human services company serving individuals with cognitive disorders, mental illness, and those on the autistic spectrum. Our caring human service professionals focus on the individuals’ personal strengths to make the most of valuable community resources while promoting respect and dignity of all. We serve individuals in private residences, respite facilities, community work sites, training centers, supervised living arrangements, and our own state-licensed group homes.

**High Level Description**

The Residential Program Manager position is responsible for direct oversight of one or more residential group homes providing service to Individuals with intellectual developmental disabilities or on the Autism spectrum.

To be successful in this role, the incumbent must be highly organized, have solid technical and software skills, and be adaptable with strong leadership skills. A knowledge of the State of Connecticut Department of Developmental Services’ (DDS) regulations and policies with strong verbal and written communication skills and the ability to work with multiple team members and departments is required.

**Responsibilities**:
Level of program oversight is determined by program needs, complexity of Individual programs, and the number of employees needed to successfully manage the home needs.
- Level 3 Program: Highly complex program

Regardless of program level, the main responsibilities of the role include the following.

Group Home Oversight/ Management:

- Responsible for the daily operations and management of one or more group homes
- Ensure adequate staffing coverage 24 /7 for individuals residing in the home by managing staff scheduling to required supervision ratios
- Plan and assign work to employees to ensure completion of tasks and responsibilities related to provision of supports and services to Individuals served
- Ensure compliance with all DDS, agency, and other regulatory oversight agency policies and procedures
- Develop and implement effective operational procedures which enable success as needed
- Complete all required documentation accurately and on time
- Utilize all company systems, software, processes, etc. as required. Ensure staff are using correctly as well

Individuals Care:

- Ensure the needs of the individuals are met consistently and in accordance with the individuals’ plan so they can live their best lives. This includes but is not limited to medical, behavioral, vocational needs, transportation, etc.
- Maintain and update individuals’ plans as needed in accordance with state and agency requirements
- Assist and instruct the individuals in the program with the activities of daily living and community participation
- Provide direct care coverage as needed

Team Leadership / Management:

- Direct oversight of a team of Direct Support Professionals including scheduling, performance management and employee development
- Ensure team members always have all required trainings and certifications
- Lead team meetings and ensure all team members have all required information to successfully do their jobs
- Facilitate staff trainings as needed

Business Partner Relationships and Communications:

- Establish successful working relationships with supporting/sister teams and departments
- Communicate regularly to management team on program performance, successes, and issues
- Partner with other leaders and administrative team members to share expertise and insights
- Identify and participate in projects / initiatives that contribute to long-term excellence and individuals’ growth

Other:

- Develop an understanding of the workings of each department and team in the company
- Perform special projects / assignments as needed
- Use technology for the completion of specified job duties
- Perform on-call duties as assigned, responding to on-site emergencies as needed

**Additional Required Responsibilities**:

- Since local travel using company vehicles is required, a valid driver’s license and clean driving record are needed
- Must be flexible and willing to work weekends and holidays
- Requires 2nd shift presence based on residential needs
- Required participation in a rotating on-call staffing schedule
- Must be able to perform unannounced 3rd shift spot checks at group home locations
- Skill based assessments are required for this position

**Competencies Required**:

- Desire to ensure greater good for our individuals
- Ability to work independently and as a team member
- Strong leadership / managerial skills
- Ability to work under pressure and in fast-paced environment
- Strong prioritization skills
- Proven computer /software skills
- Excellent verbal and written communication skills
- Resourcefulness / problem solving abilities

Flex

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