Property Management Skilled Trade Strategic Advisor

3 weeks ago

Queens, United States NYC Careers Full time

**Property Management Skilled Trade Strategic Advisor**:

- Apply**Property Management Skilled Trade Strategic Advisor**:

- Agency: NYC HOUSING AUTHORITY
- Posted on: 05/23/2024- Job type: Full-time

Location

QUEENS
- Title Classification: Exam may be required

Department

Property Management Operations
- Salary range: $78,721.00 - $160,000.00- The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 168,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas including: Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections.
- Under the direction of the Executive Vice President of Property Management Operations (“EVP"), the Skilled Trade Strategic Advisor will assist in the supervision of the skilled trades and Neighborhood Planners within Property Management Operations, including Borough skilled trade leadership, Skilled Trade Supervisors, individual Skilled Trades, Neighborhood Planners and Secretaries, and related staff. The Strategic Advisor will participate in the day-to-day management of skilled trade work assigned to Property Management Operations, undertaking direct measures on behalf of the EVP to improve quality of service and production levels; improve planning and scheduling work, resolve staffing, budgetary and procurement issues; address specific resident repair and customer service issues; develop and track strategic priorities; assist in the response to external inquires and requests; assist in emergency response actions; attend resident and other public meetings as necessary, and aid in addressing all other ad hoc day-to-day tasks associated with a large, complex organization such as NYCHA.
- Primary Responsibilities
- The responsibilities of the Skilled Trade Strategic Advisor include, but are not limited to the following:
- Work closely with the EVP to manage day-to-day skilled trade related operations.
- Develop, implement, and track EVP priority projects and initiatives regarding skilled trades and planners, including backlog reduction projects, improving scheduling and reducing missed

appointments, improving resident communications related to skilled trade work and scheduling, developing and overseeing special work order initiatives, responses to external departments
- and stakeholders (such as NYCHA Work Order Reform) on skilled trade and planning related issues.- Assist in developing training programs affecting skilled trades and planners for staff in Property Management Operations.
- Draft and disseminate information about skilled trade related work amongst Property Management Operations.
- Participate and plan stat meetings with skilled trades and planners to review metrics, trends, production issues, materials issues, staffing issues, and miscellaneous issues.
- Assist in developing staffing and budgetary requests and decisions related to skilled trades.
- On behalf of the EVP, communicate with internal and external stakeholders, most notably, the Federal Monitor, residents, elected officials, partner agencies, employees and civic groups on

skilled trade related issues.- Act as liaison between the EVP and senior Property Management Team, functioning as a resource for identifying challenges and developing solutions, and ensuring the timely flow of

information.- Track and follow up on key deliverables at the Executive Team level.
- Manage confidential data, including sensitive business, financial and personnel information.
- Manage other staff within the Office of the EVP.
- As needed visit and work from NYCHA developments and Borough offices to address and resolve various issues affecting Property Management Operations.

Act as Proxy of the EVP- Represent EVP in meetings and on committees.
- Collaborate with the senior management team and provide project management and support, where necessary.
- Diagnose and troubleshoot key organizational challenges, as needed, on behalf of the EVP.

Special/Strategic Projects- Manage top priority initiatives that require cross-disciplinary implementation, particularly across multiple departments and levels.
- Review and analyze departmental operations and service delivery; make recommendations for enhancements and improved effectiveness at meeting performance goals.
- Execute projects that require utmo

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