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Front Desk Agent

4 months ago

Tampa, United States Holiday Inn Express and Suites Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

**Skills**:

- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus (mention specific languages if applicable)
- Proficient in using front desk software systems and phone systems
- Knowledge of hotel operations, guest relations, and hospitality industry practices
- Ability to handle difficult situations with professionalism and tact
- Attention to detail and ability to multitask in a fast-paced environment
- Strong problem-solving skills and ability to think on your feet

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

**Job Types**: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 32 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift

Work setting:

- In-person

Work Location: In person