Processing Specialist

3 weeks ago


Chicago, United States Illinois Institute of Technology Full time

Manage and perform ancillary admission services including admission material updates, applicant data entry, and other duties as assigned.

COMMUNICATIONS
Must have strong organizational skills, proficiency in Microsoft Office product
Must be detail-oriented results-focused, possess practical written and verbal communication skills, and be able to support change management initiatives.

CUSTOMER SERVICE
Knowledge of CRM systems or ability to quickly learn CRM system
Ability to problem solve in real-time working with a team in a fast-paced environment.
Willingness to be adaptable to changing environments and business situations.
Ability to maintain efficiency and accuracy in a fast-paced, deadline oriented setting.

Special Schedule Requirements

EEOC Statement

**Qualifications**:
Education & Experience
College degree preferred or the equivalent level of education and experience processing a high volume of data. Previous experience working in a college or university admissions office is preferred.

Knowledge & Skills
Knowledge of CRM systems or ability to quickly learn CRM system
Ability to problem solve in real-time working with a team in a fast-paced environment.
Willingness to be adaptable to changing environments and business situations.
Ability to maintain efficiency and accuracy in a fast-paced, deadline oriented setting.

SUPERVISION & BUDGET AUTHORITY
NA

Physical Environment and Requirements
Must be able to work at a computer for long periods of time and type at a moderate speed.

Certifications and Licenses

List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.
NA

Key Responsibilities

Key Responsibility

Application Processing

Percentage Of Time
65

Key Responsibility

Post Decision Processing

Weekly review of final documents presented by admitted applicants and removal of holds in CRM

Maintain data integrity by correcting applicant and system errors.
Weekly review of error reports including but not limited to, name and DOB corrections, decision entry errors, technical errors and student type errors.
Assist other processing specialists with key responsibilities depending on time of year and volumes.
Other duties as assigned.

Percentage Of Time
25

Key Responsibility

Communication to Internal and External Stakeholders

Respond to internal and external communication within 2-5 business days, depending on the time of year and volume. External communication is managed within CRM via a queue system and is shared among all staff.

Percentage Of Time
10

Posting Information

Work Hours
Monday - Friday 8:30 - 5:00

Position Category
Full Time

Posting Date
04/18/2024

Closing Date

Posted Until Filled
Yes

Quicklink for Posting



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