Tier 2 Help Desk Support

1 week ago

Chantilly, United States Cape Fox Shared Services Full time

Cape Fox Shared Services (CFSS) is seeking an experienced Tier 2 Desktop Technician. The Tier 2 Desktop Technician provides world-class support and invigorating customer experiences. The Tier 2 Desktop Technician supports the IT Manager through helpdesk support at various levels but, primarily tier 1 and 2 support, working with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission-driven organization. Duties and responsibilities include but are not limited to:

- Self-assign, Update, Status, Escalate, and Resolve incidents for self and team. Capture details of actions performed on all incidents through active listening and asking questions.
- (Ticket System Master) Follow up on un-resolved team member incidents for completion and close/merge these incidents.
- Create and deliver reports on help desk incidents, license assignment, Active/Disabled accounts, and metrics of interest.
- Update and maintain employee group memberships e.g., (O365 Groups, Distribution List Membership, Azure AD Single Sign on Groups, Microsoft Multifactor Authentication).
- Provision/Troubleshoot/Remediate/Deliver/Maintenance (computing hardware, software, employee accounts and workspaces) following operating procedures and checklists.
- Meet with new employees in person and virtually on respective first day of employment for onboarding and IT equipment/procedure acclimation.
- Provide reassurance to end users and team members when delivering solutions and diagnosing problems.
- Analyze historical ticket information to determine areas of focus to possibly automate the resolution.
- Support Cape Fox technical initiatives regardless of physical location, provide in person and remote support.

JOB REQUIREMENTS

Education and/or Experience

Associate degree in information technology/Computer Science or equivalent relevant years of experience with some education

2 - 3 Years of relevant experience

**Requirements**:
Proven excellent customer service skills.

Ability to work under deadline pressure, handle stress and deliver professional results.

Long hours and weekends may be required to meet deliverables.

Strong oral communication skills, customer service, organizational skills, and attention to detail

Computer skills:
Help Desk Ticketing System and Incident Management: Assign, Update, Status, Escalate, and Resolve incidents for self and team.

Microsoft 365 Administration: Exchange, Azure Active Directory

Provision, Troubleshoot/Remediate, Install/Deploy, and Ship: Technical Equipment, Software Applications, and Employee Accounts

User Account Management/Administration: O365 Groups, Distribution List Membership, Azure AD Single Sign on Groups, Microsoft Multifactor Authentication, Enable and Disable Accounts

License Management/Administration: Add and Remove licenses for employees based on employment status in SAAS, PAAS, IAAS cloud systems.

Reporting and Metrics: Help Desk Incidents, License Assignments, Active/Disabled Accounts e.g., M365, Zoom, Active Directory, E-Fax, and Box Cloud

Self-motivated with mínimal oversight

Ability to successfully pass a drug-screening.

Travel may be required.

Skill demonstration may be required: File Permissions & various types of devices connection.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Physical Requirements
- Ability to work on computer for long periods.
- Ability to scale heights and climb a ladder.
- Must be able to lift to 25 pounds.
- Sit or stand throughout a regular workday.
- Able to work on computer for long periods.

**Job Types**: Full-time, Permanent

**Benefits**:

- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Help desk: 4 years (required)

Ability to Relocate:

- Chantilly, VA 20151: Relocate before starting work (required)

Work Location: In person

  • Help Desk Tier I with Security Clearance

    4 weeks ago

    Chantilly, United States Quadrant Inc Full time

    Help Desk Tier I&IIChantilly, VA MUST:Active Top Secret clearance is required5+ years of Help Desk Tier II experience5+ years of installing, maintaining, repairing desktop operating systems5+ years of troubleshooting business applications, desktop computer hardware, peripherals, and printers.Security +CE is nice to have but not requiredAbility to lift up to...

  • Help Desk

    4 days ago

    Chantilly, United States Progression Incorporated Full time

    Job DescriptionJob DescriptionHelp Desk Tier I&II (Mid) Chantilly, VAMUST: Active Top-Secret clearance is required 1 – 5 years of Help Desk Tier II experience1 – 5 years of installing, maintaining, repairing desktop operating systems1 – 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers.Security +CE...

  • Tier II Technician

    1 month ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionTier II TechnicianPOSITION REQUIREMENTSRequired Clearance: TS/SCI with CI Poly (Must be Active)The Candidate must have 10 years of experience that can be a combination of work history and education. (This equates to a doctorate and 3 years, a master’s and 4 years, a bachelor’s and 6 years, an associates and 8 years or a HS...

  • Tier II Technician

    4 weeks ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionTier II TechnicianPOSITION REQUIREMENTSRequired Clearance: TS/SCI with CI Poly (Must be Active)The Candidate must have 10 years of experience that can be a combination of work history and education. (This equates to a doctorate and 3 years, a master’s and 4 years, a bachelor’s and 6 years, an associates and 8 years or a HS...

  • Tier 2 Technician

    1 month ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionWe have an opening for a Tier II Network Technician to support the Intelligence community by providing technical support for the customer’s LAN and WAN across the enterprise.JOB DUTIES:The Tier 2 network field technician will play a vital role in supporting the installation and maintenance of the client’s LAN/WAN...

  • Tier 2 Technician

    4 weeks ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionWe have an opening for a Tier II Network Technician to support the Intelligence community by providing technical support for the customer’s LAN and WAN across the enterprise.JOB DUTIES:The Tier 2 network field technician will play a vital role in supporting the installation and maintenance of the client’s LAN/WAN...

  • Tier II Technician

    1 month ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionWe are currently seeking a Tier II Technician to support the NRO’s computer data communications systems. In this role, you will be responsible for providing design specifications, testing, and inspections for computer networks, planning and implementing upgrades, as well as analyzing and organizing corresponding hardware and...

  • Tier II Technician

    4 weeks ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionWe are currently seeking a Tier II Technician to support the NRO’s computer data communications systems. In this role, you will be responsible for providing design specifications, testing, and inspections for computer networks, planning and implementing upgrades, as well as analyzing and organizing corresponding hardware and...

  • Service Desk Technician Tier 1

    4 weeks ago

    Chantilly, United States Red River Full time

    Job Description - We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a team at the Service Desk. This position will handle technical support requests directly from customers as well as escalation from other team members and field...

  • Service Desk Technician Tier 1

    2 months ago

    Chantilly, United States Red River Full time

    We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a team at the Service Desk. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers...

  • Help Desk Technician

    1 month ago

    Chantilly, United States General Dynamics Information Technology Full time

    We are GDIT. The people supporting and securingsome of the most complex government, defense,and intelligence projects across the country. Weensure today is safe and tomorrow is smarter. Ourwork has meaning and impact on the world aroundus, but also on us, and that's important.GDIT is your place. You make it your own byembracing autonomy, seizing opportunity,...

  • Help Desk Technician

    1 month ago

    Chantilly, United States General Dynamics Information Technology Full time

    **Req ID:** RQ152534 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Computer Hardware,Help Desk Support,Technical Support,Troubleshooting Software **Certifications:** CompTIA - Security+ - CompTIA **Experience:** 1 + years of related experience **US...

  • Help Desk Technician

    4 weeks ago

    Chantilly, United States General Dynamics Information Technology Full time

    **Req ID:** RQ152534 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Computer Hardware,Help Desk Support,Technical Support,Troubleshooting Software **Certifications:** CompTIA - Security+ - CompTIA **Experience:** 1 + years of related experience **US...

  • Help Desk Technician

    1 month ago

    Chantilly, United States General Dynamics Full time

    Responsibilities for this Position Location: USA VA Chantilly - 14150 Newbrook Dr (VAC459) Full Part/Time: Full time Job Req: RQ152534 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: No Suitability Required Public...

  • Help Desk Technician

    4 weeks ago

    Chantilly, United States General Dynamics Full time

    Responsibilities for this Position Location: USA VA Chantilly - 14150 Newbrook Dr (VAC459) Full Part/Time: Full time Job Req: RQ152534 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: No Suitability Required Public...

  • Service Desk Technician Tier 1

    1 week ago

    Chantilly, United States Red River Full time

    Job Description We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a team at the Service Desk. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers....

  • Tier III

    1 month ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionWe have an exciting opportunity for Tier III Operations and Maintenance (O&M) engineers to join our team, supporting various WAN and LAN networks for our valued customers. In this role, you will provide network upgrades and configuration support to the architecture team, serving as a subject matter expert in WAN and LAN...

  • Tier III

    4 weeks ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionWe have an exciting opportunity for Tier III Operations and Maintenance (O&M) engineers to join our team, supporting various WAN and LAN networks for our valued customers. In this role, you will provide network upgrades and configuration support to the architecture team, serving as a subject matter expert in WAN and LAN...

  • Tier II Technician

    1 month ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionWe are currently seeking a Tier II Technician to join our team in supporting the customer's computer data communications systems. In this role, you will be responsible for providing design specifications, testing, and inspections for computer networks. The key responsibilities include planning and implementing upgrades,...

  • Tier II Technician

    4 weeks ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionWe are currently seeking a Tier II Technician to join our team in supporting the customer's computer data communications systems. In this role, you will be responsible for providing design specifications, testing, and inspections for computer networks. The key responsibilities include planning and implementing upgrades,...