Community Residential Services Site Supervisor

3 weeks ago

Media, United States Elwyn Full time

***: The Site Supervisor is responsible for the overall management of identified community residential service location(s), including the orientation and supervision of all assigned staff, medications oversight, medical appointments, food shopping/petty cash/menu implementation, fire drills, room care, outcomes implementation and documentation, physical site maintenance and vehicle issues.

**DUTIES AND RESPONSIBILITIES**:

- Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings
- Provide timely feedback on Life Skill Associates (LSAs) and Lead LSAs job performance, including providing counseling and disciplinary actions as appropriate
- Ensure assigned personnel maintain compliance with training and credentialing requirements including but not limited to completing site orientation before working at the home, completing 24 hours of training annually, and completing required annual training topics by coordinating employee worksite schedule to support participation in training activities
- Provide ongoing guidance to staff regarding the daily care, instruction, and safety of persons served at assigned program site as outlined in the ISP
- Ensure sites operate in accordance with the organization's quality standards for safety, cleanliness, and comfort and state licensing and accreditation standards by reviewing (including but not limited to) routine maintenance and cleanliness of vehicles assigned, environmental audits of physical site, staff documentation of daily shift activities and by delegating or performing corrective action plan completion and following up with site and maintenance staff accordingly
- Communicate operational needs and status to Program Manager to maximize overall efficient and effective operations of the site
- Direct and oversee LSA staff
- Participate in the development and implementation of the ISP
- Aid in the resolution of problematic situations that may occur for persons served within a specific program or job site and notify program management of any unusual or emergency situations
- Maintain adequate medications inventory levels to ensure immediate availability of medications.
- Participate in the Interdisciplinary Team (IDT) process in conjunction with the program manager including but not limited to collecting data in preparation for the meeting, assisting to host the meeting, reporting issues in the event that the implementation of the plan is problematic
- Complete MAR reviews weekly generating report for Program Manager
- Serve as first point of contact during assigned shift/schedule for daily and emergency situations; i.e., carries phone during all work times to ensure immediate communication with others
- Ensure proper staffing levels and work distribution within assigned program site and maintains levels of supervision as defined in Individual Service Plan (ISP)
- Document and report performance-related issues as needed providing regularly scheduled supervision and performance improvement activities
- Complete required trainings to become a medication practicum observer and maintain certification
- Complete Page 2 of the incident report (follow up) for medication errors
- Participate in nursing meetings
- Ensure medical appointments are kept, maintain adequate staffing level to keep appointments, submitting/processing paperwork
- Ensure census is set in electronic record and provide backup to lead LSA for census setting as needed
- Provide on-call coverage as needed
- Performs other related duties as assigned

**IMMEDIATE SUPERVISOR**: Program Manager

**DIRECT REPORTS**:Life Skills Associates (LSAs) and Lead LSAs

**CONTACTS**:individuals supported, family members/guardians, community members/neighbors, monitors, medical professionals, and Elwyn employees

**EDUCATION/SKILLS/EXPERIENCE REQUIREMENTS**:

- High School Diploma required, Bachelor's degree in business or human service field preferred
- Two (2) years of previous experience in residential programs for people with disabilities
- One (1) year supervisory and/or management experience
- Experience with Microsoft Outlook, Word and Excel helpful
- Ability to be flexible and adaptable in work schedules and work assignments as defined by program needs
- Ability to effectively communicate both in writing and verbally
- Ability to request, accept and utilize feedback and training appropriately
- Ability to provide effective feedback, train, and delegate job assignments
- Ability to assess and appropriately and timely address job performance
- Ability to independently problem solve
- Ability to perform cardio pulmonary resuscitation (CPR), and crisis intervention techniques in accordance to agency trained protocol
- Experience using electronic client record a plus
- Must have current, valid driver's license in state of residence, three (3) years d

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