Client Solutions Manager, Big Box

2 weeks ago

Chicago, United States TikTok Full time

Responsibilities

**Company Overview**:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

**Why Join Us**:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

**About the Team**:
The enterprise ad sales team works with some of the largest organizations across all categories. They are responsible for enabling advertising on the platform and connecting users with brands.

**About the Role**:
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in an ever-changing work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.

**Responsibilities**:

- Manage and grow post-sale client relationships and revenue for advertisers
- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Grow revenue, educate and lead upsell conversations with clients post initial sale
- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
- Identify optimization opportunities for improving performance
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
- Consult and coach clients and agencies to achieve greater results on TikTok solutions

**Qualifications**:
**Qualifications**:

- 5+ years of experience in account management / client services roles in digital marketing or ad tech - experience with auction-based ad networks
- Must be willing to work in Chicago, IL

**Preferred Qualifications**:

- Experience prioritizing and managing tasks within a fast-paced environment
- Ability to analyze data and identify insights
- Track record of supporting revenue goals
- Experience in performance advertising and managing significant, complex and scaling challenges
- Experience diagnosing and solving technical problems with product and engineering teams

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Client Solutions Specialist

    1 month ago

    Chicago, United States Skai Full time

    **_Ready to take your career to the next level?_** - Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!_ - Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we...

  • Box Office

    1 month ago

    Chicago, United States Rooftop Cinema Club Full time

    **About Us** Rooftop Cinema Club started in 2011 as a single rooftop in London and has expanded globally with 11 venues across the US and UK. We are looking to grow our presence in the US with 15 + new rooftop venues projected over the next 3 years. We are on a mission to change the way people experience open-air cinema. We transform nights at the movies...

  • Client Solutions Director

    2 weeks ago

    Chicago, United States Hearst Communications Full time

    Why iCrossing For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across...

  • Client Solutions Director

    2 weeks ago

    Chicago, United States Hearst Full time

    Job DescriptionWhy iCrossingFor over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user...

  • Client Accounting Services Manager

    3 weeks ago

    Chicago, United States J&M Business Solutions LLC Full time

    Job DescriptionJob DescriptionJ&M Business Solutions LLC: Your Gateway to Direct Hire OpportunitiesWelcome to J&M Business Solutions LLC, your trusted partner in finding direct hire employment opportunities. As a one-woman recruitment act, I specialize in connecting talented individuals like you with reputable clients seeking permanent or contract direct...

  • Boxing Trainer

    1 week ago

    Chicago, United States The Bloc Full time

    Job DescriptionJob DescriptionOrganization OverviewThe Bloc envisions a Chicago where every young person has the tools needed to be the champion of their own lives. To achieve this in our community, we cultivate the love of boxing to share transformational resources with Chicago’s West Side youth and communities.Founded in 2016, The Bloc is a 501c3...

  • Future Opportunities in Client Solutions

    2 weeks ago

    Chicago, United States Hearst Full time

    Job DescriptionWhy iCrossing For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user...

  • Future Opportunities in Client Solutions

    3 weeks ago

    Chicago, United States iCrossing Full time

    Job DescriptionWhy iCrossing For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user...

  • Client Partnerships Manager, Agency

    1 month ago

    Chicago, United States CJ Full time

    Support your Client Development Manager to effectively manage client relationships and obtain a deep understanding of client and agency needs. - Lead training sessions and content development to be used by clients and/or published in CJ's Support Center, Blog, and other marketing collateral. - Coach agencies on how to best execute the strategies for their...

  • Production Area Manager

    1 week ago

    Chicago, United States Labor Solutions Full time

    Job Description Job Description As a Production Manager, your main responsibility is to oversee all production teams within your designated area. Your primary goal is to ensure operational efficiency and output meet targets while supporting other production needs. Success in this role requires strong leadership, proficiency in progressive bundle system and...

  • Client Accounting Services Manager

    4 weeks ago

    Chicago, Illinois, United States J&M Business Solutions LLC Full time

    J&M Business Solutions LLC: Your Gateway to Direct Hire Opportunities Welcome to J&M Business Solutions LLC, your trusted partner in finding direct hire employment opportunities. As a one-woman recruitment act, I specialize in connecting talented individuals like you with reputable clients seeking permanent or contract direct hires. Unlike traditional...

  • Senior Client Manager

    4 weeks ago

    Chicago, United States WPP Group Full time

    Landor is looking for a Senior Client Manager to join our Chicago studio. Could this be you? We are Landor. World-leading brand specialists. Consulting. Design. Experience.Connecting business strategy to brand. Bringing every facet of brand to life. Creating brand-led experiences for talent & custom ... Reference no: 5910287 Posted on: 04/18/2024 Landor is...

  • Client Partnerships Manager

    2 days ago

    Chicago, Illinois, United States CJ Full time

    Job DescriptionAs a Client Partnerships Manager, you will play a key role in support of CJ's advertisers. You will be an extension of an advertiser's team by maintaining all publisher relationships and by creating recruitment and optimization campaigns. You will contribute to the development of an affiliate marketing strategy for each advertiser and ensure...

  • Client Accounting Services Manager

    2 weeks ago

    Chicago, United States WeCare Staffing Solutions Inc Full time

    Job DescriptionJob DescriptionClient Accounting Services ManagerAccounting | Chicago, Illinois | $100k - $120kJob Highlights:Skills - Must Have:CPA designated 6 years of full cycle accounting experience Experience working with privately held companiesIdeal Companies to Recruit From:Mid-sized Firms (Plante Moran, Crowe, RSM, Grant Thornton, Forvis, Baker...

  • AI Solution Manager/Senior AI Solution Manager

    7 days ago

    Chicago, United States C3 AI Full time

    C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt,...

  • Client Partnerships Manager

    3 weeks ago

    Chicago, United States CJ Full time

    Job DescriptionJob DescriptionCompany DescriptionFrom helping to invent the affiliate industry, to performance marketing and what comes next, we’ve earned a reputation for maintaining the largest, most reliable partnership-based platform and sterling service with a personal touch. Founded in Santa Barbara, California in 1998, CJ (formerly Commission...

  • Client Partnerships Manager, Agency

    2 weeks ago

    Chicago, United States PUBLICIS GROUPE Full time

    Company Description From helping to invent the affiliate industry, to performance marketing and what comes next, we've earned a reputation for maintaining the largest, most reliable partnership-based platform and sterling service with a personal touch. Founded in Santa Barbara, California in 1998, CJ (formerly Commission Junction), leads the industry as the...

  • Shopper Insights Client Manager

    3 weeks ago

    Chicago, United States Dunnhumby Ventures Full time

    **Shopper Insights Client Manager** at dunnhumby Chicago **Most companies try to meet expectations, dunnhumby exists to defy them.** Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like...

  • Client Success Specialist

    6 days ago

    Chicago, United States Paradox Full time

    Do you have exceptional customer service skills and an insanely high give-a-damn? Are you someone who is tech savvy and loves to tinker with new software tools? Do you have an innate desire to help, understand and find solutions? At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping...

  • Production Manager

    4 weeks ago

    Chicago, United States Labor Solutions, LLC Full time

    Job DescriptionJob DescriptionAs a Production Manager, your main responsibility is to oversee all production teams within your designated area. Your primary goal is to ensure operational efficiency and output meet targets while supporting other production needs. Success in this role requires strong leadership, proficiency in progressive bundle system and...