Personal Concierge
3 weeks ago
Job Summary:
Qualifications:
- Previous experience in a customer service or hospitality role is highly desirable.
- Exceptional communication skills, both written and verbal, are essential.
- Strong attention to detail and the ability to multitask effectively.
- Ability to work well in a team environment and contribute to a positive and collaborative work atmosphere.
- High level of professionalism and ability to maintain discretion and confidentiality.
**Responsibilities**:
- Manage the pre-arrival process for guests, including coordinating transportation, reservations, and any special requests.
- Provide personalized recommendations and assistance to guests based on their preferences and needs.
- Ensure all aspects of the guest's stay are seamless and meet their expectations.
- Foster positive and lasting relationships with guests by providing exceptional service and anticipating their needs.
- Handle guest inquiries, complaints, and special requests promptly and efficiently.
- Collaborate with other departments to ensure the smooth coordination of guest services.
- Maintain an organized and efficient workspace, including accurate record-keeping and documentation of guest interactions.
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