Concierge
2 weeks ago
Come work at White Elephant Palm Beach, awarded #1 Resort in Florida, #2 Resort in the Continental US, and #19 Best Hotel in the World - Travel + Leisure Magazine’s World’s Best Awards 2022.
White Elephant Palm Beach is seeking a reliable full-time, year-round Concierge to work at the main entrance desk of our hotel. The ideal candidate will able to provide customers with a warm greeting and handle all incoming requests. The goal is to contribute to an overall pleasant customer experience to guarantee guest satisfaction.
*Knowledge of the Palm Beach area preferred.
Responsibilities
- Welcome customers and confirm reservations
- Act as the point of reference for hotel guests who need assistance or information during their visit with us
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel guests
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
Skills
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Knowledge of Nantucket Island preferred
- Proficiency in English
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
Applicants should work well under pressure, possess excellent communication skills, be extremely organized, flexible, self-motivated, and have a great sense of humor.
White Elephant Palm Beach is a premier employer with spectacular benefits and compensation, including a competitive salary and benefits package.
- Health insurance
- Dental insurance
- Vision insurance
- 401k
- Paid time off
- Employee room rate discounts
Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin and Nantucket Boat Basin.
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