Customer Experience Agent

2 weeks ago


Fullerton, United States Amplify Insights Full time

Do you have strong communications skills?

Are you looking for your first business oriented position?

Our Customer Experience Agents receive hands-on training in customer communications and management. This role focuses on direct customer interactions and retention to enhance our customer and client relationships.
- 1-2 years of customer service experience required
- High school or higher degree required
- Enjoys both being part of a team as well as working independently
- Thrives in a fast-paced environment
- Takes on new challenges and isn’t scared to get out of their comfort zone
- Has confidence is their abilities and a positive attitude
- Prospers with constructive criticism and training with new tasks

**Daily responsibilities**:

- Build positive customer relationships with consistent feedback
- Maintaining a positive, empathetic, and professional attitude toward customers
- Communicate with customers through various channels
- Assist in customer and client retention
- Acknowledging and resolving customer complaints
- Know services inside and out so that you can answer questions
- Enjoys being in an environment with like minded coworkers
- Willing to go the extra mile and grow with the company

Pay: $55,000.00 - $65,000.00 per hour

**Benefits**:

- On-the-job training

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Fullerton, CA (preferred)

Work Location: In person



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