Customer Service Representative

3 weeks ago

Fullerton, California, United States Aston Carter Full time

Description:

The responsibility of the customer service representative is respond to our customer's needs and communicate those needs to the company's management team and service technicians

Customer Service

• A passion for customer retention and pro-active execution of company's customer retention plan.

• Efficient and professional handling of customer calls for service orders or inquiries.

• Performing all work activities in accordance with company policies and procedures in order to achieve and maintain customer loyalty.

• Serve as a customer service leader within the company through a willingness to work cohesively with other departments and all individuals.

Dispatch

• Dispatch technicians and monitor their actual work hours into host-based system.

• Provide administrative support to technicians and field management.

• Track service vehicles via field force manager

• Manage and follow through on unbilled work orders.

• Accurate and timely preparation of bid proposals.

Skills:

Hvac, customer service, call center

Top Skills Details:

Hvac,customer service,call center

Additional Skills & Qualifications:

Job Skills Required:

• Pleasant, positive, professional attitude

• Adept at building rapport with customers and have a customer-centric thought process

• Capacity to deal with frequently-changing priorities

• Temperament to handle stress effectively: remaining calm and focused in a hectic environment

• Ability to multi-task

• Excellent communication skills

• Outstanding follow-up and follow-through abilities

• Detail oriented

• Superior computer skills

• Proficient in Microsoft Word, Excel, and Outlook.

• Knowledge of Field Force Manager, Ascente, and Traverse.

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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