Software Account Manager

2 weeks ago

Milwaukee, United States Brady Corporation Full time

**Who we are**:
**Why work at Brady**:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

**What we need**:
**What you’ll be doing**:

- Maintains current technical knowledge on the LINK360 software and app, including all new releases and tools that support the product.
- Assesses customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer impact.
- Develops relationships with customers and use product and process knowledge to provide an unrivaled customer experience.
- Participates in product improvement and development through collaboration with customers, peers, and the R&D team.
- Is accountable for driving goals through individual metrics and having a strong understanding of department, team, and individual goals.
- Becomes familiar with lockout/tagout safety and how our products help users achieve and maintain compliance and safety guidelines.
- Displays a professional attitude and a high energy level.
- Manages multiple priorities without compromising effectiveness and quality.
- Manages time efficiently to strive for the most effective use of time and company resources.
- Displays a proactive approach to all matters as they relate to responsibilities related to this position.

**What you’ll need to be successful**:

- At least three to five (3-5) years of relatable experience managing customer accounts, providing technical support, or providing training in a software-related product.
- Bachelor’s Degree in Business, Computer Science or a related field or an equivalent combination of education and experience.
- Well-rounded computer skills and the ability to troubleshoot and diagnose problems.
- Effective customer service skills with the ability to communicate effectively to differing customer skill levels.
- Strong attention to detail and highly adaptable to a changing, fast-paced environment.

**Benefits**:

- Complete insurance coverage with many starting on the first day of employment - medical, dental, vision, life.
- Family benefits (parental leave, fertility coverage, adoption, and surrogacy assistance); Employee Assistance Program (behavioral health, family counseling).
- 401K with company match.
- Tuition reimbursement.
- Paid vacation and holidays.
- Dress for your day dress code.

LI-Onsite

Pay: $25.00 - $40.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 4 years

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus opportunities

Application Question(s):

- Do you have at least three to five (3-5) years of relatable experience managing customer accounts, providing technical support, or providing training in a software-related product?

**Education**:

- Bachelor's (preferred)

Ability to Relocate:

- Milwaukee, WI 53209: Relocate before starting work (required)

Work Location: In person

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