Desktop Support

3 weeks ago


Kalamazoo, United States Pyramid Full time

Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional

**Job Types**: Full-time, Contract, Temporary, Temp-to-hire

Pay: $22.37 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Schedule:

- 8 hour shift

**Experience**:

- Desktop support: 1 year (preferred)
- iOS: 1 year (preferred)
- Windows: 1 year (preferred)

Work Location: In person


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