Management Positions Available at The Basement: a

2 weeks ago


Sylmar, United States Dark House Entertainment Inc. Full time

Are you ready to join America’s #1 Escape Room? THE BASEMENT, LA's most immersive and talked-about escape room experience, is seeking energetic and dedicated individuals for various management positions. If you have a passion for creating unforgettable experiences and thrive in dynamic environments, we want you on our team

**Responsibilities**:

- Lead and supervise staff during shifts, ensuring smooth operations.
- Develop and maintain weekly staff schedules.
- Handle customer issues with a positive and solution-oriented approach.
- Oversee the operation of games and handle any issues that arise.
- Track and order supplies for the games and the facility.
- Open and close the facility as needed.
- Uphold company policies and conduct employee performance evaluations.
- Maintain a positive and motivating corporate culture.
- Carry out company requests and implement new policies to enhance business operations.

**Skills and Qualifications**:

- Minimum of 2 years of management experience, overseeing a team of at least 10 people.
- Exceptional customer service skills and the ability to handle complaints effectively.
- Strong leadership qualities with the ability to inspire and motivate a team.
- Detail-oriented with excellent organizational skills.
- Positive attitude and strong work ethic.
- Flexibility to work nights, weekends, and holidays.
- High school diploma or equivalent; an associate’s degree or higher is preferred.

**Preferred but Not Required**:

- Experience working in an escape room, haunted house, or similar entertainment venue.
- Knowledge of computers and general electronics.
- Extensive experience with the following software and platforms: Google Sheets, Google Docs, and Microsoft Outlook.

**Job Types**: Full-time, Part-time

Pay: $22.00 - $26.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Management: 2 years (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Commute:

- Sylmar, CA 91342 (required)

Ability to Relocate:

- Sylmar, CA 91342: Relocate before starting work (required)

Work Location: In person


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