Supervisor Accounts Receivable, 40hr, Days

3 weeks ago

Worcester, United States UMass Memorial Health Care Full time

Exemption Status:
Exempt

Schedule Details:
Monday through Friday

Scheduled Hours:
8:00am - 4:30pm

Shift:
1 - Day Shift, 8 Hours (United States of America)

Hours:
40

Cost Center:
99940 - 5406 HB AR Followup Team 1

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Oversees staff in the Accounts Receivable Follow-up department.

2. Monitors accounts receivable follow-up work queues and reports.

3. Analyzes and researches complex or escalated accounts to determine root cause of open receivables and determine and execute the best approach for rebilling and timely and accurate resolution.

4. Manages relationships with third party payers, hospital departments, and patients to obtain information required for account receivable resolution.

5. Utilizes internal and payer technology and resources to support account resolution activities.

6. Supervises personnel assigned to audit requests to ensure information is accurate and provided on a timely basis.

7. Meets with staff on a regular basis to review account inventory.

8. supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

9. Coordinates the assignment of tasks for the efficient utilization of available resources.

10. Submits payroll and keeps staff time and attendance records.

11. Assesses work queues and projects daily in order to prioritize workload to ensure deadlines and key performance indicators are met.

12. Escalates issues to management when necessary to ensure timely resolution.

13. Works with the Analytics department to set and monitor relevant performance metrics. Ensure that all department metrics are met. Maintains productivity information including monitoring coverage and/or volume issues, works with staff to meet objectives, and provides feedback to staff on performance.

14. Performs the monitoring of internal controls in accordance with established daily schedule.

16. Resolves issues escalated by staff and /or assigned vendors.

17. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation.

18. Communicates regularly with staff, including scheduling meetings, relaying work instructions from upper management and sharing important information and updates.

19. Interacts with other departments to resolve issues.

20. Serves in a lead role when undergoing system upgrades.

21. Maintains relationships with payers and other outside health care professionals.

22. Attends outside seminars as necessary to keep current with payer requirements.

23. Participates and contributes to the department’s goals and objectives in a positive and proactive manner.

24. Monitors department activity and metrics and troubleshoots coverage and/or volume issues. Provides recommendations to the manager for the most efficient utilization of assigned personnel.

25. Assists manager in assuring that assigned employees are provided with appropriate resources, materials and methods.

26. Monitors established productivity standards.

27. Works with relevant parties to develop policies and procedures for the department.

28. Works with the Training and Quality Assurance department to train all assigned staff appropriately on specific job duties and new processes. Establishes and maintains quality controls.

29. Facilitates and promotes the sharing of knowledge and content throughout departments.

30. Follows all established departmental policies and procedures.

31. Participates in cross training to optimize billing resources.

32. Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.

33. Complies with established environment of care/safety policies and procedures and all health and safety requirements.

34. Maintains and fosters an organized, clean and safe work environment.

36. Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.

37. Demonstrates respect for the diversity of patient and employee popula

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