On-demand: Guest Advocate

3 weeks ago

Bradenton, United States Target Full time

Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour

**ALL ABOUT TARGET**

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

**ALL ABOUT ON DEMAND**

You can work as much or as little as you like as an On-Demand TM and your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule.

**As an On-Demand TM** you will not be included on the posted weekly schedule, but rather will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our myTime mobile scheduling app) that work best with your schedule.

We require your active engagement by picking up and working shifts as well as responding to our attempts at contact.

We will contact you throughout the year (via your provided contact information) and confirm your ability and interest in working shifts at Target. If we do not receive a response to our communication attempts, your employment with Target will be administratively terminated.

Regular attendance is necessary and you must work at least one shift within 6 months or you will be administratively terminated.

Your communication and ability to work when our business demands it most are critical to your success in this role.

Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role. After that, the myTime mobile scheduling app is where you can pick up the shifts you desire to work.

**ALL ABOUT SERVICE & ENGAGEMENT**

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

**At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the**:

- Ability to communicate and interact with guests to build an inclusive guest experience
- Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns
- Ability to adapt to different guest interactions and situations
- Experience promoting and selling various benefits, offerings and services

**As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities**:

- Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
- Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Make the guest aware of current and upcoming brand launches, store activities and events
- Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
- Understand and show guests how to use Wallet and the other features and offerings within the Target App
- Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
- Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
- Maintain a clean, clutter

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