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Customer Service Representative/call Center
4 weeks ago
Handle calls of customers having escalated issue.
- Assist customers with their credit card profiles & card related issues and directing them to appropriate dept Payments, lost/stolen cards, disputes, fraud, transaction review, balance transfers
- Operate in an inbound call center environment supporting an average of 75-100 calls daily
- Adhere to performance metrics and schedule accountability
- Average handle time (3-5mins), customer feedback through NPS surveys, Quality of service, attendance, etc.
- Escalate complex scenarios to 2nd tier level of supportProvide quality customer service through resolution while following correct procedures
**Qualification**:
- 6+ months of excellent customer service exp.
- Strong communication skills
- Active Listening skills
- Patience
- Ability to take ownership of customer concerns and acknowledge each issue through resolution
- Metric/KPI driven environment
**Training**: M-F 8:30am-5pm
- 7 weeks of training (cannot miss any time)
- On-site for the duration of training
- Business casual dress code
**Job Types**: Full-time, Contract
Pay: $18.00 per hour
**Benefits**:
- Flexible schedule
- On-the-job training
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Weekends as needed
Work setting:
- Call center
- In-person
**Experience**:
- Call center: 1 year (preferred)
- Customer relationship management: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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