Supervisor, Member Services

3 weeks ago

Rancho Cucamonga, United States Inland Empire Health Plan Full time

**What you can expect**

Find joy in serving others with IEHP We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an **authentic experience**

Responsible to lead the day-to-day Medi-Cal operations. Assists in hiring and onboarding of Team Members, monitors performance and mentoring to cultivate the knowledge and skills to provide best in class service. Ensures adherence to policies, quality assurance and regulations. The Call Center Supervisor collaborates with other departmental leaders to achieve IEHP overall service and call center goals. Fosters a LEAN culture within the organization and encourages innovation and Team Member development.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

**Perks**

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
- CalPERS retirement
- 457(b) option with a contribution match
- Generous paid time off
- vacation, holidays, sick
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Paid life insurance for employees with additional options
- Short-term, and long-term disability options
- Pet care insurance
- Flexible Spending Account - Health Care/Childcare
- Wellness programs that promote a healthy work-life balance
- Career advancement opportunities and professional development
- Competitive salary with annual merit increase
- Team bonus opportunities

**Education & Experience**
- Two (2) years of experience working directly with Medicare/Medi-Cal Members required. Prior call center supervision required.
- Experience working directly with Medicare or Medi-Cal Members in a call center environment a plus.
- High School diploma or GED required.
- Bachelor’s degree from an accredited institution preferred.

**Key Qualifications**
- Knowledgeable in IEHP product lines and programs preferred.
- Bilingual (Spanish/English) - preferred.
- Excellent written, verbal communication, and interpersonal skills.
- Strong organizational skills and sound decision-making skills required.
- Ability to establish and maintain effective working relationships with others, ability to supervise and train Team Members.
- Ability to balance multiple projects while ensuring deadlines are met.
- Detailed oriented.

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