Student Records Representative

2 weeks ago

Grayslake, United States College of Lake County Full time

The College of Lake County is currently looking for a Student Records Representative to join the Student Records Department. Reporting to the Assistant Director, Student Records Services, the Student Records Representative performs data entry, maintains student records, verifies information, and handles requests for student records, transcripts, and related information. In addition, the Representative provides information to students regarding registration and student records related policies, procedures, and services.
- **Why choose the College of Lake County for your next opportunity?**
- The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays), generous vacation, sick and personal time off and 14 paid holidays each year.- CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.- CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.**Required Qualification(s)**
- A high school diploma, or equivalent.
- Minimum one (1) year of work experience
- Excellent oral and written communication skills.
- Strong computer skills and ability to multi-task and prioritize.
- Must be detail oriented.
- Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.

**Desired Qualification(s)**
- Experience in higher education, including direct contact with students.
- Ability to work with confidential information, follow-through, good communication skills and good organizational skills.
- Proficiency in Microsoft Word and Excel.
- Bilingual in Spanish and English.

**Posting Date**
- 05/02/2024**Closing Date**
- 05/17/2024**Expected Start Date**

**Special Instructions Summary**

**Pay Rate**
- $17.21/hr (THIS IS FIRM)**Full-Time/Part-Time**
- Full-Time**Location**
- Grayslake**Total Hours per week**
- 40**Work Schedule**
- Monday - Thursday: 9am-6:30pm
- Friday 8am-4:30pm**Software Testing Required**
- None**Interview Process Requirements**
- None**EEO Statement**Summary of Essential Functions**

**Student/Customer Service: 50%**
- Respond to requests from students, staff, and the general public for information about student records related policies, procedures, programs, and services.
- Investigate, problem-solve, and resolve questions and issues from prospective and current students in regards to all student records processes and procedures.
- Assist students with registration and how to navigate the registration system and website.
- Assist faculty and staff with understanding student records policy, procedure, and processes.
- Respond to and complete enrollment verifications.
- Process and sort incoming mail

**Data Entry/Reporting: 45%**
- Receive and process any incoming documents including student records forms, transcripts, and internal communications, updating in the student information system as needed.
- Process incoming and outgoing joint agreements and residency updates.
- Maintain and update personal information for all students within student information system.
- Process program changes, enrollments, withdrawals, student record holds and grade changes.
- Maintain electronic student records using document imaging software.
- Retrieve transcripts from third-party systems; process and input into the student information system.
- Resolve errors or discrepancies in regards to transcript requests via third-party systems.

**Other: 5%**
- Maintain compliance with State, Federal, and College policies and guidelines, uphold FERPA regulations.
- Other duties as assigned.

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