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Business License Service Clerk

3 months ago

Phoenix, United States City of Phoenix Full time

Job ID
54529
- Location
Professional & Supervisory
- Full/Part Time
Full-Time
- Regular/Temporary
Regular

**ABOUT THIS POSITION**:
The City Clerk Department is responsible for upholding public trust, protecting local democracy, and providing access to matters of public interest. They do so by managing elections and annexations, preparing council agendas and meeting notices, maintaining public records, and processing liquor and regulated business licenses.

The City Clerk Business License Service Clerk responsibilities include:

- Interpreting complex laws pertaining to license regulations and communicating this information to applicants and stakeholders.
- Performing research to determine whether applicants meet the necessary requirements to obtain a license.
- Writing reports, managing multiple tasks at once and communicating extensively with customers in person in a front-counter customer service environment, over the phone and through E-mail and/or mail.

**IDEAL CANDIDATE**:

- Ability to communicate effectively in various setting to different audiences.
- Ability to learn and memorize policies and use interpersonal communication skills to provide information to external customers.
- Ability to manage workload and troubleshoot through issues using training and previous experiences.
- Ability to ensure a positive customer experience while working with a constant stream of customers at a pubic counter.

**SALARY**:
Pay Range: $18.60 - $35.08 per hour.

Hiring Range: $18.60 - $21.54 per hour.

**Pay Range Explanation**:

- Pay range is the entire compensation range for the position classification.
- Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

**BENEFITS**:
A comprehensive benefits package is offered which includes:
Traditional pension with employer and employee contributions,
- for more details: Pension Information
- 401(a) and 457 plans with employer contributions
- Choice of generous medical HMO, PPO, or HSA/HDHP plans
- Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
- Wellness incentive of up to $720 annually
- Dental, vision, and life insurance options
- Employer paid long-term disability
- Free Bus/light rail pass
- Tuition reimbursement program up to $6,500 per year
- Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
- Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
- Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

**MINIMUM QUALIFICATIONS**:

- Other combinations of experience and education that meet the minimum requirements may be substituted.
- The City job description can be found here.

**PREFERRED QUALIFICATIONS**:
The minimum qualifications listed above, plus:

- Proficient in the Spanish language.
- Proficient in Microsoft Office programs such as Word and Excel.
- Experience using a database systems for research.
- Experience reading and communicating technical or legal information.
- Experience within the last five years of the following:

- Providing customer service at a front counter or with customers face to face.
- Basic accounting principles and/or cashiering.
- Proofreading or performing quality assurance checks.

**RECRUITMENT DATES**:
Recruitment closes June 13, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list._ _This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

**HOW TO APPLY**:
**WE ARE HERE TO HELP**:

- Job interviews may be held by video or audio conference. If you are in need of computer resources,
for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
for more information.
- Explore other Employment Opportunities with the City of Phoenix.

**REFERENCE**:
Business License Service Clerk, JC:03670, ID# 54529, 05/31/24, USM, DB, Benefits:003.

Building the Phoenix of tomorrow.

DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.